Information Technology System Administrator

Dakota Wright

******.******.*@*****.*** 706-***-**** https://www.linkedin.com/in/dakota-wright- 058811264 Active Secret Clearance

System Administrator

Over 6 years of Army service as an Information Technology Specialist with experience as a system administrator conducting help desk operations, hardware and software troubleshooting, wireless device management, and supervisory duties. Conducting these duties contributed to skills such as working well under stress, performance evaluation, conflict resolution, and public speaking. Skills

● Network Management ● Active Directory

● Compilation and Brief of Reports ● Product Acquisition

● Leadership ● Configuration & Implementation

● Calm Under Pressure ● Security Management

Professional Experience

Network & Computer Systems Administrator 2018-2023 Department of Defense United States Army, Fort Stewart, Georgia Took charge of 8 personnel with daily duties including network maintenance, helpdesk operations, tactical communications, virtual teleconferences, mobile devices, troubleshooting, and active directory management.

● Innovated a new ticket processing system to handle 300 annual tickets with a resolution rate of 100% within 3 business days.

● Assisted in the construction of the configuration profile as well as lead a team part of the network infrastructure upgrade of over 1300 new juniper switches across the Fort Stewart & Hunter Army Airfield area.

● Established a reporting system and communication infrastructure in order to properly manage over 900 daily users lowering inactive network users by 100% cutting active daily users down to over 600 within 3 months.

Information Technology Project Manager 2020-2023

Department of Defense United States Army, Fort Stewart, Georgia Plan, initiate, and manage information technology projects. Lead and guided the work of technical staff. Served as a liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitored progress to assure deadlines, standards, and cost targets were met.

● Took charge of the purchase and configuration of 200 new HP laptops ahead of the projected deadline of 1 month.

● Averted loss of productivity when purchasing 250 new Lenovo ThinkPad Laptops by assisting in the construction of the configuration profile project was finished within 3 weeks with an expected deadline being 1 month.

● Conducted a purchase in line with a new initiative to acquire 2 new virtual teleconference devices. Advised a team in order to build and install the configuration profile. Education & Achievements

Augusta University - Bachelors in Cyber Security Presently Attending CompTIA Security+ Certification 11/10/2024

Basic Leaders Course (BLC) July 2021-August 2021

Grovetown High School 2013-2017

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