Service Representative Customer
Resume:
Max Galvan
McAllen, TX
*********@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ACT-Harlingen, TX
August 2014 to Present
• Worked as a customer service representative:
• took high rate of inbound calls
• worked with several programs
• helped customer resolve account issues
Wind Turbine Technician
Vestas American Wind Technology-Portland, OR
March 2022 to October 2022
Pre inspect tower to Swap major components. Prep Hub And nacelle to be removed. Replace generator main shaft and gear box. Take apart main shaft. Replace barrings, blade studs and pitch rams. Manager
McDonald's-McAllen, TX
January 2022 to March 2022
I manage shifts for crew members while working alongside the crew, control labor, and handle safe to make sure all transactions are accurate.
Assistant Supervisor
UPS-McAllen, TX
October 2021 to December 2021
• Schedule work hours for employees.
• Knowing safe work methods, practices and making sure they are implemented.
• Handle incoming volume, check for accuracy, understand the task and be prepared before beginning. Clerical Support Specialist
Manpower-McAllen, TX
January 2021 to May 2021
Customer Service Representative
Ttec-McAllen, TX
February 2017 to September 2020
I worked as a customer service representative taking a high rate of inbound calls:
• resolving customer issues
• handling questions and concerns
• navigating with different programs capturing customer complaints Education
High school diploma
Skills
• Customer Service Representative (6 years)
• Computer Operation (6 years)
• Account Management (6 years)
• Call Center (6 years)
• Multi tasking Skills
• Cold Calling
• Upselling
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