Talent Acquisition Specialist
Resume:
TRACEY FRICK
Ellicott City, MD
******.*********@*****.***
Versatile professional with over two decades of experience in customer service, sales and content creation across various industries, Demonstrated ability to adapt and excel in dynamic environments. Skilled in building and maintaining client relationships with a proven track record of exceeding performance goals. Seeking to leverage my diverse skill set in a challenging role that fosters growth and creativity in dedication to the client and to the company.
Experience
Licensed Life and Health Insurance Broker
MD License # 300-***-****
NPN # 21273087
Symmetry Financial Group - Independent Contractor August 2024 to current. Work from home assisting clients with best protection for families and loved ones.
Employ skilled and compassionate communication
Exceptional Customer Service Support.
Dedication to caring for clients according to their specific needs.
Utilize sensitivity in answering all questions with regard to policy specifics.
Provide information about the best products available.
Advise the most suitable coverage options based on specific needs and situation.
ISI Inc. Remote Call Center
Insurance Supermarket International Inc. - Final Expense Insurance
Insurance Supermarket International -Call Center Advisor November 2024 – January 2025
Competitive Fast Paced Sales Environment
Contribution to Explosive Sales Growth
Meticulous adherence to company’s policies and procedures
Assuring best prices and guaranteed service for specific customer base.
Home Phone Agent
Easy Rest Adjustable Sleep Systems - Contractual July 2021 – December 2023
Worked from home as a Call Center Phone Agent being the first point of contact for customers, using a personal computer in a secure, quiet, distraction free work environment.
Professional, articulate, and confident.
Agility in scheduling client appointments.
Utilized exceptional written and verbal communication skills.
Maintained proper script etiquette.
Strong attention to detail.
Multitasking multiple screens and computer programs.
Entered data effectively and efficiently.
Brought a diverse skill set, took pride and dedication in customer focused work.
Patron Engagement Phone Agent
New York Philharmonic Orchestra - Contractual March 2021 – July 2021
Operated in a pivotal role in supporting fundraising and operational activities.
Responsible for meeting fundraising goals of the New York Philharmonic.
Accountable for cultivation and stewardship of current donors.
Responsible for building relationships and developing partnerships in the community.
Day to day responsibilities included evaluating and implementing development activities for the Philharmonic Orchestral Corporation.
Licensed Spiritual Practitioner
Centers for Spiritual Living Fall 2017 – July 2023
Conducting direct and indirect wellness-promoting strategies via zoom. Evaluating help-seekers’ progress to gauge additional needs. Creating community and programs in support of healing efforts. Observance of confidentiality-related guidelines.
Design and implement sessions as spiritual practitioner.
Private, tailored spiritual support and instruction.
Close client interaction targeted to problem solving, goal setting, and healthy practice.
Composed monthly study guides, widely used for international Science of Mind magazine.
Contract Editor (Writing, Editing, and Transcription)
Self-employed Fall 2017 - Current
Prepared document outlines, generated text and updated content based on client requests. Proofreading text for tone, style, clarity, grammar and formatting, according to need.
Content Creation of Educational Materials.
Generating text for Professional Materials.
Contract Editing Educational, Professional, Periodical, Fiction and Non-fiction text.
Contract Transcription of Professional Materials.
Co-Owner and Operator
Chestnut Tree Farm (Sport/Performance Horses) March 2003 – January 2017
Co-owner and Co-operator of all aspects of the sport horse and farm business.
Business involved raising, training and sales of performance, sport horses.
Business required ongoing client education and support.
Designed and executed training and client education programs.
Planned breeding, evaluation of conformation and interaction with major buyers.
Mastery in sales and support.
Developed and directed individual client instruction.
Maintained ongoing client support.
Private Studio/Instructor
Voice and Piano September 1986 – June 2003
Successful studio business educating adults and children for voice and piano.
Independent musician with strong communication skills.
Mastery in all paperwork, scheduling and other tasks necessary to a successful studio.
Actively maintained a large, energetic student population.
Provided highest quality of music education through traditional and modern pedagogy.
Set and exceeded performance development goals.
Achieved uniquely successful student performance levels.
Education
The Julliard School
New York, New York
Opera Program
September 1980 – June 1981
Tusculum College
Greeneville, Tennessee
Liberal Arts
September 1973 – January 1976
Skills
* Exceptional Communication * Goal Setting/Implementation
* Customer Service Support * Time management
* Complaint Resolution * Multitasking
* Compassionate Client Care * Office 365/Windows OS
* Management/Program Development * Instructor/Teaching
* Client Relationship management * Sales/Advertising
* Patient/Perseverant Resolution * Content Creation
* Morale/Team Building * Writing/Editing/Transcription
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