Customer Service representative, Warehouse Associate

ABDELRAHIM ELKHALIFA

817-***-**** • *************@*****.*** • Euless, TX 76039

Proven Office Assistant with a track record of resolving high-stress situations at Kasala Truck Service, showcasing exceptional time management and administrative support skills. A dedicated team player who excels in data entry and efficiently handles escalated customer service calls, achieving satisfactory resolutions and enhancing company reputation. Efficient and reliable with hands-on experience in packaging operations across various industries. Skilled in operating packaging machinery, manual packing, and maintaining workplace safety standards. Demonstrates strong organizational skills and the ability to work effectively under pressure. Contributed to improving packaging speed and reducing material waste in previous roles, enhancing overall productivity. Summary

Skills • Positive attitude

• Data entry

• Time management

• File organization

• Dedicated team player

• Administrative support

• Container assembly

• Labeling

• Shipping/Shipments

• Product packaging

12/2024 - 02/2025

Picking, Sorting and Packing, Amazon, Irving, Texas 01/2022 - 11/2024

Customer Service Representative, Kasala Truck & Trailer Services, Grand Prairie, Texas

Experience

• Followed detailed packing instructions to meet specific customer requirements.

• Adhered to product safety and hygiene guidelines for health and regulatory compliance.

• Packed products in accordance with specified instructions.

• Prevented key account losses by researching discrepancies and correcting problems. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

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• Provided excellent customer service to resolve customer complaints in a timely manner. GED, General Studies

Education And Kassala Higher Secondary School, Assaria, KS Training

Languages English:

Full Professional

Arabic:

Full Professional

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