Production Support Sap Btp

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SUJANKUMAR DHONTHULA

(SAP BTP/CALM & Basis Admin Consultant)

Email: **********.*********@*****.***

Phone: +1-517-***-****

PROFESSIONAL SUMMARY:

Strong experience of 12+ years in SAP BTP / Basis/ Net Weaver/ HANA / Cloud Migration administration and excelled in all phases of SAP Implementation from design, installation, implementation, development, go live, cutovers, hyper care, Production support, upgrades, Disaster Recovery projects.

Involved in multiple project life cycle from Project Preparation, Go-Live, Post-Production support, Upgrades in various industries like Manufacturing, Utilities and Pharmaceutical/Health Care.

Experience in could migration activities in Azure and GCP.

Experience in SAP BTP, CPI, Cloud ALM, Cloud connecter and SAC configuration.

Successfully connected sap cloud platform (SCP/BTP) to S/4 for BAS, enable now, CPI and Advance compliance reporting services.

Strong experience Hana Upgrades / Updates, DR builds, Backup and Recovery, Monitoring and Troubleshooting.

Expertise in Production Support for handling SAP versions like SAP R/3 (4.6C, 4.7EE,5.0,6.0), SAP EWM SRM, SAP ERP EHPs 6 & 7, SAP CRM 2005 (CRM 5.0), CRM 2007, Net Weaver 7.0(2004s), BI, XI/PI/PO & EP, IDM, Solution Manager 7.1&7.2, HANA BPC, BW, BOBJ, S4HANA, Fiori, SAP convergent Charging etc.

Performed Oracle Upgrades from 10.2.0.2 to 11.2.0.2, and 11.2.0.3 to 12.1.0.2 on AIX/Linux/Solaris/windows platforms.

Hands-on expertise in Focused Run 2.0 FSP 2 installation and configuration (EWA, E2E, setup for TechMon, AIM, AUM, ARCA Monitoring)

Performed Enhancement package installations and upgrades on ECC, SCM, CRM, and NetWeaver systems (BW 7.3, XI, PI, and EP) using EHPI installer and SUM tools.

Expertise in using combined approach of upgrade and migration using SUM with DMO.

Worked on Third party tools like Monthly Vertex, BSI Taxfactory and Taxware Updates

BPC 10.0&10.1 installed and configured on BW 7.31, BW 7.4 and S4Hana systems.

Performed ECC, CRM EHP upgrades, Solution manager 7.1 Upgrade& BW upgrades using SUM.

Strong knowledge on Oracle, MS SQL server 2005, 2008 and 2012, Hana, Sybase, DB2 database Administration.

Proficient in Incident Management, Change Management and Problem Management activities

Hands-on expertise in Solution Manager 7.1 and 7.2 Configuration (EWA, MOPZ, E2E, DVM, BPM, setup for TechMon, BPMon, End User Experience Monitoring)

Performed proactive monitoring of SAP R/3 Database, Short Dumps, Update Errors, and Lock entries including file systems

Experienced in Scheduling Background Jobs, Printer configuration and Spool Administration, Client Maintenance, System Copies, applying Support Packs, Kernel Patches, Add-on installations ABAP and NetWeaver system and advance corrections using SNOTE.

Transport Management System (TMS) - Complete setup of Change & Transport System through STMS.

Performed core SAP BI Net Weaver / Basis Configuration & Troubleshooting of ABAP and Java Connectivity, Source System connectivity, Data Loads, Process Chains in NetWeaver etc.

Expert in installations and configurations of SLD (System Landscape Directory), CTS+ and CMS (Change Management Service) for Net Weaver JAVA transports.

Hands on experience on SAP sizing, System build & refresh, defining project plan and solution roadmap, defining and executing deliverables.

Conducted training, defining support procedures, prototyping, documenting repeatable procedures during cutover, managing technical project lifecycle etc.

Responsible for managing QA. UAT and Go-Live implementation for KPI Basis Operations dashboards

Responded to End-User requests according to Service Level Agreements (SLAs) and enforced Security practices and procedures consistently.

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ACADEMIC PROFILE:

Master Of Computer Applications (MCA),Bharathidasan University, Tamil Nadu, India Certification:

SAP Certified Technology Consultant - SAP S/4HANA System Administration

SAP Certified Development Associate - SAP Integration Suite

SAP Certified Technology Associate - SAP HANA Cloud Provisioning and Administration BTP

SAP Certified Technology Associate - SAP Solution Manager 7.2

SAP Certified Technology Associate - OS/DB Migration for SAP NetWeaver 7.52

SAP Certified Technology Associate - SAP HANA 2.0 SPS06 SAP HANA & S4 HANA Skills:

HANA Installations, Upgrades / Updates / HANA DR builds

SAP HANA & S4 HANA Landscape and Architecture

Hands-on SAP HANA Tool like SAP HANA Studio, HANA DBA, HDBSQL, HANA Cockpit etc.

Software Lifecycle Management HANA

SAP HANA security experience, HANA License Issues, HANA Alerts & Trace Monitoring PROFESSIONAL EXPERIENCE

Client : ABB Co Inc.

Designation & Role : SAP Process Integration Lead

Duration : Feb 2024 to till date

In this project, as integration lead is to help in designing (blueprint) the Landscape Architecture, defining the strategy, planning the technical steps and timelines for team & actual hands on while building, installing and setting up the system in the landscape as a proof of concept.

Contribute to achieving SAP ABB AMS Support Multiple customers, working closely with local & global compliance & support groups and other key stakeholders

Performed SSO configuration BTP to other services using IDM.

Successfully configured and administered tenant admin console tasks in CPI/BTP.

Successfully connected sap cloud platform (CPI/BTP) to S/4 for BAS, enable now, CPI and Advance compliance reporting services.

Involved in GCP migration activities SAP ECC and PO on-premises to GCP cloud.

Worked closely with customers on some of the largest and most interesting SAP deployment projects related to cloud other large SAP deployments.

Performed core SAP Net Weaver / Basis Configuration & Troubleshooting of ABAP and Java Connectivity, Source System connectivity, Data Loads, Process Chains in NetWeaver etc.

Operating procedures, policies, security audit controls, SOX, compliance and business partner service level agreements closely working ITGC audit team.

Experience in NWA configure services like JCO RFC provider, Licensing adapter, key storage, certificates

Locking adapter, Log configurator, log viewer, Monitoring SLD Data supplier, CIM & CR updates, security provider .etc

Performed SLD administration like create, import & export technical systems and business

Configuration of PI and interface Monitoring.

Configured BP Monitoring in solution Manager System for critical job, IDOC and process chain Monitoring.

Customer Network creation and Performed Simple system integration Configuration. 3

Client : BNSF & Co Inc (Fort Worth,TX)

Designation & Role : SAP Basis Process Lead

Duration : Feb 2023 to January 2024

Project : SAP ECC/BW/BO&BODS/SAP GRC/Sabrix/SMP/Fiori/Nakisha Roles and Responsibilities:

Experience in SAP S/4 HANA enterprise cloud HEC, DBMS and ideally Linux and HANA technologies for an opening in the cloud.

Experience in Azure cloud migration ECC,GRC and PI systems.

Experience in SAP Basis consulting, Windows, RDBMS and Cloud Infrastructure as a Service, experience around SAP on Linux and SAP HANA Azure.

Performed SAP BTP Data sphere setup using SAP BW Bridge tool configuration in BTP

Performed SSO configuration BTP to other services using IDM.

Installation, Configuration and upgrade of SAP Cloud Connector

Solution Manger upgrade 7.2 SPs 14 to 7.2 SPS 16

Worked closely with customer on some of the largest and most interesting SAP deployment projects related to SAP BTP cloud other large SAP deployments.

Experience in SAP and Third party system could migration (Nakisha, SMP, Sabrix and BSI Tax factory)

Performed system refreshes activities using LAMA for SAP ECC, BW systems

Backup and Recovery of HANA DB using HANA Studio and Administration

Performed core SAP Net Weaver / Basis Configuration & Troubleshooting of ABAP and Java Connectivity, Source System connectivity, Data Loads, Process Chains in NetWeaver etc. Client : Merck & Co Inc (Rahway, NJ)

Designation & Role : SAP Basis Lead Consultant

Duration : July 2022 to Feb 2023

Project : SAP S4/Hana /ECC/BW/BO&BODS/SAP GRC/EWM/MII/SCM/SRM/Fiori/HANA Roles and Responsibilities:

Work with Merck AMS support other team members (like OS, Infra and DB) to ensure all Integration and Technical Support issues are resolved.

Performed core SAP Net Weaver / Basis Configuration & Troubleshooting of ABAP and Java Connectivity, Source System connectivity, Data Loads, Process Chains in Net Weaver etc.

Responsible for 24/7 supports of servers that includes various Net Weaver based systems like S4/Hana, ECC, EP, SCM, GRC,,EWM SRM, MDM, PLM, Mobility, PI and BW.

Worked on SAP S/4HANA and SAP Business Suite on-premise systems to SAP Cloud ALM setup for monitoring, Integration & Exception monitoring and Real User Monitoring.

Participating in all production server Maintenance windows quarterly and providing on-call Support for the Production server issues.

Analyzing weekly EWA and taking required host fix actions on SAP vulnerability in ABAP and Java recommendations.

Perform release and patch activities and participate in overall upgrade the SAP systems and ensure that improvements are identified regularly and systems.

Performed Hana sidecar system refresh activity.

work with the development and functional teams to promote the changes through the SAP environments 4

Monitoring stand-alone SLT Replication Servers, Table load and Configure connection ECC and BW systems to SLT to HANA sidecar system

Experience in Celonis EMS create/delete Schedule Jobs, Data loads, Export tables in for the data modifications.

Data loads from SAP ECC, MDM, BW and Hana sidecar to Celonis EMS systems.

Backup and Recovery of HANA DB using HANA Studio and Administration Client : Lexmark - Lexington, Kentucky

Designation & Role : SAP Principal Consultant

Duration : Feb 2022 to July 2022

Roles and Responsibilities:

Experience in SAP HANA enterprise cloud HEC, DBMS and ideally Linux and HANA technologies for an opening in the cloud.

Experience in SAP Basis consulting, Windows, RDBMS and Cloud Infrastructure as a Service, experience around SAP on Linux and SAP HANA and working on customers physically and virtually, around the world on projects relating to SAP deployments on Clouds like HANA enterprise cloud HEC, Azure.

Worked closely with customers on some of the largest and most interesting SAP deployment projects related to cloud other large SAP deployments.

Experience in SAP convergent Charging 5.0 and BART tool

SAP convergent Charging upgrade 5.0 to 2021 FPS 1

Performed system refreshes activities for SAP CRM,ECC,BW systems

Backup and Recovery of HANA DB using HANA Studio and Administration

Performed SSO configuration between BI and BOBJ systems, Integration between BOBJ and BI System

Performed BO upgrade 4.2 SP 3 to 4.3 SP 1 Integration between other databases

Performed core SAP Net Weaver / Basis Configuration & Troubleshooting of ABAP and Java Connectivity, Source System connectivity, Data Loads, Process Chains in NetWeaver etc. Client : Cloud4C USA(Lewes, Delaware )

Designation & Role : SAP Principal Engineer

Duration : April 2019 to Feb 2022

Project : SAP ECC /BW/BO/Fiori /CPI/SAC / S4/HANA/ SAP HANA migrations Roles and Responsibilities:

Experience in SAP Basis consulting, Windows, RDBMS and Cloud Infrastructure as a Service, experience around SAP on Linux and SAP HANA and working on global customers physically and virtually, around the world on projects relating to SAP deployments on Clouds like HANA enterprise cloud HEC, Cloud4c,AWS,Azure CAT.

Ensure that the support is executed in a timely and accurate manner, in accordance with defined.

Operating procedures, policies, SOX, compliance and business partner service level agreements.

Exposure on Cloud Environment SAP Customers.

Worked closely with customers on some of the largest and most interesting SAP deployment projects related to cloud other large SAP deployments.

Involved SAP Rise customers cloud migration activities( Yazaki, Lazard and Georgia-Pacific clients)

HANA enterprise cloud HEC, Cloud4c, AWS, Azure cloud CAT platform and from this drive positive change in the platform.

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Configured and supported Transport Management System (TMS) in Solution Manager and Managed System Landscape and set up domain links between landscapes to automate transports through CHARM

Hands-on expertise in Focused Run 2.0 FSP 2 installation and configuration (EWA, E2E, setup for TechMon, AIM,AUM, ARCA Monitoring)

Customer Network creation and Performed Simple system integration Configuration.

Setting up HTTPS / SSL Configuration for Focused Run.

Performed OS/DB migration of AIX/DB2 6 to Linux/HANA Environment.

Performed ECC to S4/Hana conversation of AIX/DB2 6 to Linux/HANA Environment.

Participate in the planning and implementation of SAP system upgrades and cloud Migration.

Solution manager upgrade from 7.2 SP05 to 7.2 SP09.

Contribute to achieving SAP HEC AMS Support Multiple customers, working closely with local & global compliance & support groups and other key stakeholders.

Configured Focus Insight in Solution Manager System.

Analyzing weekly EWA and taking required actions on SAP recommendations.

Experience in monitoring, tuning, and troubleshooting of SAP HANA systems.

Experience in managing users and roles in SAP HANA system

Deploy packages and components to Hana databases.

Worked on Third party tools like Monthly Vertex, BSI Taxfactory and Taxware Updates Client : Duke Energy, (Charlotte, NC, )

Designation & Role : SAP Solution manager Consultant Duration : Feb 2018 to March 2019

Project : S4/HANA 1709, Hybris Marketing & commerce, Fiori, PO, BO, BPC & Solution manager 7.2

Roles and Responsibilities:

Diagnostic agent - Installation of Wily Inters cope Enterprise Manager, Solution Manager diagnostic agent (SMD) host agent and connect to Solution Manager.

SAP S4HANA Administrator Installing and configuring SAP HANA database, SAP applications and HANA studio. Review and advise system configuration, testing evaluations with possible tuning recommendations, cutover preparation, and operational readiness from system point of view, Go-live, and hyper-care.

Performed system refreshes for SAP ISU, SAP S4/Hana systems.

Performance monitoring & support for ISU DATA migration.

Business Process Analytics - Configured Business Process Operations and Business Process Analytics (BPA) dashboards, implemented Business Process Change Analyzer (BPCA).

Early Watch Alert- Implemented early watch alert and mail notification of EWA.

Incident Management - Configured ITSM with customized workflow to create and assign incidents in SOLMAN and tracked progress. Configured SLA (Service Level Agreement) to prioritize tickets on severity impact.

Transport Management - Configured and supported Transport Management System (TMS) in Solution Manager and Managed System Landscape and set up domain links between landscapes to automate transports through CHARM.

Project Management - Created template, implementation, and maintenance projects for various teams to store documents for the team.

Document Management - Created Business Process Hierarchy (BPH), Schema updating, data quality revision for templates and documents stored in Solution Manager.

Test Management - Drafted and executed test-cases to check end to end functionality for CHARM and Service Desk in HPQC. Responsible for validating test cases with client, defect logging, bug and status reporting to the designated team.

ABAP - Developed program and objects to solve issues for digital signature for templates and documents stored in Solution Manager, workflow configuration for managing user's profiles.

Coaching - Provided training to the junior team members and business users on various functionalities of Solution Manager and also documented various user’s manual on different topics related to the solution manager. Client : Protective life (Dai-ichi, LTD),Birmingham, Alabama 6

Designation & Role : SAP Senior Lead

Duration : January 2017 to Feb 2018

Project : S4HANA 1610, SAP LAMA, Fiori, SAP GRC, PO, BO, BPC & Solution manager 7.2 Implementations

Roles and Responsibilities:

SAP S4HANA Administrator Installing and configuring SAP HANA database, SAP applications and HANA studio. Review and advise system configuration, testing evaluations with possible tuning recommendations, cutover preparation, and operational readiness from system point of view, Go-live, and hyper-care.

Installed and Configured Planning for S4HANA 1610, Fiori, BPC, BO, Web dispatcher, NetWeaver Gateway, PO 7.5 Solution manager 7.2 landscapes

Participating Post installations for S4HANA 1610, Fiori, BO, PO landscape systems

Performed PO7.5 and S4HANA Integrations, Planning, Setup & execution for all the landscapes

Fiori configuration with S4HANA systems and Fiori my inbox configuration. Fiori troubleshooting issues while building the apps for S4HANA applications

Involved on SAML 2.0 setup for ADFS server

Setting up Printer, SMTP setups on S4HANA Systems

Experience on ADS setup for PO & S4HANA systems, SFTP server setup, Folder, User creations to connect the server with PO systems

Supporting to the teams and providing On-call Support for the Production server issues. Client : G4S (AMEG Technologies) Bangalore, India

Designation & Role : Senior SAP Basis Consultant,

Duration : Oct 2014 to January 2017

Project : ECC6.0 EHP7, BW 7.4, BPC 10.0, PI 7.4, EP 7.4, Ariba and CRM 7.4 MS SQL server 2012 and Azure

Roles and Responsibilities:

Cloud Datacenter Migration and SAP EHP upgrades performed on ECC to ECC EHP 7

SAP Enterprise Portals, SAP Portal on Device (POD), Federated Portal Network (FPN), and SAP NetWeaver Developer Studio NWDI Add-on Configuration like ESS, MSS and ADS

Solution manager 7.1 installation and Configuration ticketing tool, OCC for dash broad report

Configured BPC 10 .0 add on NetWeaver BW systems.

Manage systems configuration on solution manager 7.1 both ABAP and NetWeaver Java systems.

Web Dispatcher Installation for Load balancing between application servers.

Responsible for Basic tasks includes scheduling and monitoring Batch jobs, Client copies procedures, daily monitoring of the system, Spool administration. Management of transport requests.

Applying ABAP and NetWeaver Java Support packages through SUM.

CUA configuration for all systems

MS SQL server upgrades 2005 to 2012, MS SQL database administration - Backup management, Space management.

Performed system copy DB refresh for ECC, BW and CRM systems on MS SQL 2012 server database.

Third party Taxware monthly patch updates on Windows NT 2012.

User Management like User Creation, deletion of user, user locks, Role assignation to the newly created users.

Monitoring Background jobs, scheduling and re-scheduling of jobs, cancelling long running jobs.

SAP bundle patch application on database (SBP patching)

Participating in all production server Maintenance windows and providing on-call Support for the Production server issues

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Client : Means industries Bangalore, India

Designation & Role : SAP Basis consultant

Duration : March 2013 to January 2014

Project : ECC, BW 7.3, PI 7.3, EP, EDI, Remedy and Oracle 11g support Roles and Responsibilities:

Configured SSO and connecting to the backend systems and uploaded roles from backend systems to NetWeaver Enterprise Portal

Experience with SAP NetWeaver, SAP Portal on Device (POD), Federated Portal Network (FPN), and SAP NetWeaver Developer Studio

Deployed business packages into Enterprise Portal, Involved in User Administration in Enterprise Portal to create. Delete Locking, Unlocking users.

Configuring in ECC 6.0 ADS, SSO,

Disaster recovery server setup, testing and monitoring.

Setting up Solution Manager System Landscape and SMD,

NetWeaver Administration in the Java Environment using Configtool, UME Console, Visual Administrator, Jcmon and Jsmon tool.

Background Job management: Defined Background job, Monitoring the Background Job Status and restarting the terminated jobs, Scheduled jobs to delete Old Background Jobs

Providing developer access key, License Key, System License from SAP market place.

Client Administration: Client Creation, deletion and Client Copy.

Applying Support packages and implementing.

Performing SAP printer Configuration using various access methods

Performed system copy from Production to QAS (ABAP & JAVA) Clients : ACS (Xerox) AMS support Bangalore, India Designation & Role : Consultant / Team Member

Duration : Dec’2009 to March 2013

Roles and Responsibilities - Worked as a shared resource for the Customers:

Performed ECC, BI, CRM, Enterprise Portal Upgrades for Eaton Vance customer systems for entire landscapes

Planned, Prepared, Installed and Post-Installed/3Systems. Performed post Installation Setup of SAP Components: Initial System Backup, Configure SAPs Transport Management System, Request / Set-up SAP Developer Keys, Setup SAPROUTER connection to SAP.

DR builds on UNIX/LINUX/Solaris and Oracle and MS SQL 2005 and 2008 environment (Using S99 scripts ) DR tests

Installed on wily Introscope, Host Agent Setups and SMD upgrades for R/3, PI, Solman and BI landscapes.

Performed system refresh activities of AIX/DB2

Expertise on Solution Manager administration/configuration tasks EWA setup configurations for both single stack and Dual stacks systems in central solution manger systems Installed SMD Agent 7.2 and Host Agent on Solaris/Windows systems.

Upgraded Kernel and application support patches like ABAP & JAVA

Daily Monitoring activities like Analyzing ABAP Dumps, Update Monitoring, Operation Modes, and Lock Entries.

Worked on ticketing tools like Remedy, Service Desk.

Worked on Third party tools like Monthly Vertex, BSI Taxfactory and Taxware Updates.

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