Customer Service Representative

CASSIE LAMB

Houston, TX, *****

********@******.*** / 346-***-****

WWW: Bold Profile

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Data Entry

Complaint resolution

Call Management

Paperwork Processing

Critical Thinking

Account Management

Service Upselling

Microsoft Office Suite

Salesforce

CRM

Interpersonal Skills

Analytical Skills

Oracle

NICE

EXPERIENCE

Customer Service Representative / Foundever - Houston Remote, Texas 09/2023 - 02/2024 Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Identified areas of improvement in customer service processes and suggested changes accordingly. Developed strong relationships with customers by providing personalized assistance and support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Merchant Service Representative / Worldpay Merchant Services - Houston Remote, Texas 11/2015 - 09/2023 Developed promotional campaigns to boost sales volume and profits. Ensured adherence to safety regulations within the store premises. Reviewed financial reports on a daily basis for budgeting purposes. Implemented innovative marketing strategies across multiple channels. Utilized various digital platforms such as social media or email marketing campaigns. Developed and implemented strategies to increase customer loyalty. Analyzed sales data to identify trends in consumer behavior and also technical support EDUCATION AND TRAINING

High School Diploma

Kashmere High School - Houston, TX

CL

Contact this candidate