Customer Service Mainframe Developer

DYALON WILLIAMS

A P P L I C A T I O N D E V E L O P E R / A N A Y L S T

MILWAUKEE, WI 414-***-**** *********@***.***

OBJECTIVE

Dedicated mainframe developer with over 7 years of experience in fast-paced financial institution. Eager to offer excellent analytical and programming skills to help a company grow its client base. Recognized company-wide quality satisfaction, collaboration, and customer centric focus. I convey a strong sense of ownership, readily takes responsibility for actions, and makes necessary corrections when needed. EXPERIENCE

MBA Cardinal Stritch

University, Milwaukee, WI

B.S. Computer Programming -

Science Cardinal Stritch

University, Milwaukee, WI

CCA (Certified Coding

Associate) Rasmussen

University, Bloomington, MN

(will be completed August 2025)

K E Y S K I L L S —

Cobol Development, JCL,

Debugging, Scrum Project

Management, Complex

Problem-Solving, Critical

Thinking, Skilled Researcher,

Customer Service Orientation

December 2022- June 2024

Implementation Conversion Analyst I • FIS

• Examines client processes, forms, and reports to determine full operational needs and document translation to go forward processing on FIS systems.

• Coordinates and conducts readiness exercise(s). This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness process ensures the customer training and procedures, the system, and the mapped data are correct and ready for implementation.

• Throughout project, provides expertise to answer questions and guide clients in the use of the system.

• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.

• Acts as an on-site resource during implementation and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes and balancing adjustments.

July 2015 – December 2022

Mainframe Application Developer • US Bank

• Maintained and updated existing Cobol programs for existing clients who desired updated requirements

• Use code libraries, which are collections of independent lines of code, to simplify the writing.

• Updated JCL, Parms and Procs that would properly process updated code and programs.

• Test programs for errors and fix the faulty lines of computer code responsible.

• Created test files to ensure that new/updated programs worked as expected.

• Migrated programs through testing phases into production.

• Communicated with clients to ensure specs.

• Responsible for technical analysis and design, code and testing coordination.

• Defining coding standards to ensure code integrity.

• Experience using Agile processing methodology.

June 2010 – July 2015

Business Lending Analyst • US Bank

• Complete forms in accordance with company procedures

• Set up and manage paper or electronic filing systems, recording information, maintaining documents: attendance records, correspondence, or other material.

• Create, maintain client files in database.

• Analyze tax returns and business financials determine liquidity and financial standing for clients.

• Provide timely problem research and resolution.

• Worked to determine existing business clients’ continued creditworthiness and new business clients’ initial credit applications.

• Less than 1 year of SAP experience.

REFERENCES

Available upon request.

Contact this candidate