JAMF Administrator

ERIC F. FISCHER

Hillsborough, NJ 908-***-**** ********************@*****.*** linkedin.com/in/ericfischermacros

Accomplished Macintosh System Administrator

Certified Casper Expert Certified Casper Administrator Casper Certified Mobile Administrator

Extensive experience managing Macintosh platforms at enterprise levels and supporting product integration into mixed Windows environments. Architects Mac solutions and leads Mac / Active Directory integration projects. Experienced in designing and creating Macintosh deployment strategies. Proven ability to create customer solutions by scripting or researching/identifying appropriate technologies, troubleshooting issues, automating functions, optimizing operations, and tuning performance in mixed environments. Strong collaborative and interpersonal skills; talented team-builder and mentor. Excellent written and verbal communications.

COMPUTER SKILLS

Operating Systems: macOS 7- 15, macOS Server, iOS, Windows XP/Win 11

Hardware: Mac and PC Workstations, Servers, iPhone/iPad

Software: Active Directory, Adobe Creative Suite, Airwatch, Applescript, AutoDMG, Casper Suite, Cisco VPN,

CrashPlan, DeployStudio, Enterprise Connect, FileWave, Final Cut Pro, JAMF, MaaS360, MS Office, Munki,

OpenDirectory, Quark, Retrospect, Parallels Desktop, VMware Fusion, Xsan 2, Zoom.

NOTABLE CAREER ACHIEVEMENTS

Active Directory: Brought Viacom/MTV Networks Mac population (500 workstations) under Active Directory controls. Designed project plans, coordinated with users and management, led efforts, and performed testing to ensure integrity of system.

Software Distribution: Assessed Mac software distribution needs and developed a standard system to dis tribute and install new software, enhancements, and upgrades. Decreased distribution time from 2 weeks to 4 hours and improved stability of the system.

Mac OS Management: Oversaw Network Access client and patch management for Mac OS; troubleshot, optimized, and resolved issues. Developed zero-touch Apple DEP processes so that computers can be delivered directly to the end user.

iOS Management: Deployed JAMF Casper systems for profile configuration management of iPhones/iPads

Mac Training: Created training videos surrounding Macintosh deployment and troubleshooting for Viacom PC Support Technicians.

Professional Speaking Engagements: IDG MACWORLD EXPO, San Francisco, CA, 8-12 January, 2006, and San Francisco, CA, 8-12 January, 2007, “Image Deployment Methodologies.” https://tinyurl.com/2p8ynuyd

PROFESSIONAL EXPERIENCE

APPLE, Remote October 2021-Present Macintosh Architect/JAMF Administrator

Created scripts using the JAMF API to automatically produce policies and scripts for password rotation. Oversaw software upgrades for all Apple Store Macintosh clients around the world.

MERCK, Branchburg, NJ August 2019-October 2021 Macintosh Architect/JAMF Administrator

Managed patch management for third party software titles. Developed an automated process to restore macOS to base for testing/re-roll scenarios. Provided support for OS X virtualization solutions, including design, configure, install, maintain, and deploy system images.

SANOFI, Bridgewater, NJ July 2017-August 2019 Macintosh Architect/JAMF Administrator

Enhanced a zero-touch Apple DEP process that allowed for single user, multiple users, and guest/loaner Macintosh end user machines. Automated the macOS update/upgrade process to provide the latest security patches within a convenient time frame for the user. Packaged complex scientific applications for App Store distribution.

STAPLES, Framingham, MA January 2015-July 2017 Macintosh Architect/JAMF Administrator

Implemented end user guided FileVault 2 encryption process for new laptop builds and existing laptops in the field. Created upgrade procedure for Microsoft Office 365 with Netskope client for secured access. Assessed Code42 SharePlan for enterprise file syncing and sharing.

PFIZER, Parsippany, NJ April 2014-January 2015 Macintosh Architect/JAMF Administrator

Constructed base builds for Mac OS X 10.9-10.10 modular imaging. Created and managed MDM configuration

profiles. Automated the delivery of software packages and security patches to Mac OS X clients and servers. Prepared systems for forthcoming OS upgrades. Documented JAMF and Macintosh processes.

U.S. SECURITIES AND EXCHANGE COMMISSION, Washington DC July 2011-April 2014 Macintosh Architect/JAMF Administrator

JAMF and Mac OS X Server manager; created and maintained Mac OS X system images 10.6-10.9 and appli cation packages. Managed iOS devices and developed a customized document/app store for them.

SAPPHIRE TECHNOLOGIES, Parsippany, NJ May 2010-November 2010 Apple Consultant

Supported projects surrounding the Macintosh platform in corporate environments; managed and integrated Mac workstations at the enterprise level. Configured Workgroup Manager policies. Created Magic Triangle environments with Active Directory and Open Directory for New Jersey school systems. Created Mac OS images and custom software packages for the Casper Suite deployment system; constructed Netboot procedures for imaging clients.

VIACOM/MTV NETWORKS, New York, NY August 2003-May 2009 Senior Technical Analyst Level 3

Determined hardware/software standard configurations for PC and Mac; Created/maintained standard Mac OS X builds. Oversaw security and virus definition updates, created secure wireless networks in-house and at remote sites. Provided Tier 2 / 3 technical support for issues related to Macintosh; tested, approved and documented new software requests and managed SharePoint IT site for user pdfs. Managed remote access for Mac policies, including Timbuktu, Apple Remote Desktop, and ssh. • Created software packages for distribution by FileWave; managed web server for hosting imaging files; set up Mac OSX servers for file sharing. Supported digital asset management systems, including Portfolio, Telescope and Final Cut Pro Server. Implemented back-up solutions for users home folders using Retrospect and Tivoli. Maintained universal bootable hard drive image containing imaging and troubleshooting tools. Developed training seminars and materials for new and experienced users on Mac OSX; supervised Mac OSX troubleshooting courses for field techs.

Key Projects:

- Deployed Network Access Client Solution for Mac environment.

-Developed bootable 2-GB USB flashdrive to image Macs over a web-based connection.

-Completed project to bind all corporate Macs to the Active Directory Network.

-Served as Team Lead on green projects, including printer reduction and energy-saver policies.

-Built video compression workflows in Telestream’s Episode.

- Managed Filemaker servers and partnered with outside developers to develop database solutions for the user base.

Senior Technical Analyst Level 2

Supported PC and Mac efforts and deployed network and system solutions. Resolved advanced Macintosh and PC software and connectivity issues.

• Converted PC’s and Macs from Token Ring to Ethernet.

• Installed RAM and HD and configured network printers for Macs and PC’s.

• Imaged Macs and PC’s and transferred data for new installs; coordinated hardware moves. • Set up computer networks and audio-visual systems for executives’ home offices.

Key Projects:

- Supported large-scale offsite productions, including the MTV Movie Awards and MTV Music Video Awards broadcasts.

EDUCATION

Computer Science, College of Engineering

CORNELL UNIVERSITY, Ithaca, NY

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