Customer Service Data Entry

Julien Stainback

LinkedIn Profile:https://www.linkedin.com/in/julien-stainback-14054b156/

301-***-**** **********@**************.***

Energetic, task oriented self-starter with a history of customer service, team management, and practice management. Experienced across multiple work backgrounds with a patience/familiarity for all walks of life. SKILLS

● Project Management

● Site planning

● Member Communication

● Data Entry

● Leadership

● Vendor Sourcing

● Team Management

● Insurance verification

● Stakeholder management

● Scheduling

● Conflict Resolution

● Active listening

● Tech troubleshooting

● Customer Service

● Adaptability

● Patient interaction

● Cross functional

collaboration

WORK HISTORY

Healthy Choices Americorps/SFUSD (September 2024 - Present) Mentoring for Success Coordinator

● Served as a mentor for youth at MLK Jr. Academic Middle School

● Coordinated teachers and other community members to take on mentees and uplift student voices

● Hosted monthly events to connect the community

● Worked as a part of the YMCA Beacon After School Program

● Volunteered as Assistant Volleyball coach

Escape SF (Aug 2023 - July 2024)

Game Master/Customer Service

● Worked as Game Master, introducing players to the world of Escape Rooms and multitasking up to 3 games at a time

● Reset rooms for the ideal experience and acted as customer service to players through booking platform

● Functioned on a shifting schedule, coordinating with other staff on the team to handle scheduling conflicts

MLH Miseducation Tour (Jun 2023 - Aug 2023)

Merchandise Coordinator

● Retrieved shirts and merchandise for Ms. Hill’s team in Los Ángeles and transported to Wolf Trap Picnic and Roots Picnic for sale

● Coordinated with festival staff to best display merchandise, selling out at each show to fans

● Collaborated with Production team members to make last minute changes at Ms. Hill’s request West Oakland Mural Project (Feb 2023 - Jun 2023)

Volunteer/Museum Docent

● Worked in the first permanent exhibit to the Black Panther Party, collaborating with the Museum Curator to educate guests on the 10 point program and the history of the space and neighborhood

● Assisted in setting up the space for tours and events like the Free the People Juneteenth Block Party

● Got started as a volunteer promoting block party events through direct community outreach, flyering, and door to door campaigns

Ria Health Online Alcohol Addiction Treatment (Jul 2019 - Feb 2023) Member Services Manager and Project Manager

● Built up from intern to sole customer service staff up to management and project management role for telehealth startup

● Led cross team efforts with enrollment, medical and c-suite to enhance patient experience and work through red tape of insurance

● Coordinated projects with insurance staff to grow insurance coverage and receive payments

● Helped define processes for the start up going from 300 concurrent patients to over 1500 over 4 years

● Created and facilitated virtual coffee hour and icebreakers to build company culture through Covid-19 EDUCATION

Antioch College (2015 - 2019)

Bachelor of Arts in Psychology

Horace Mann Scholarship

1st Annual Abe and Sonia Pomerantz Memorial Scholarship TECHNICAL PROFICIENCIES

● Google Suite

● Systems integration

● Electronic Medical Records

● Point of Sale Systems

● Slack

● HIPAA training/compliance

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