Customer Service Licensed Optician

Gina Lowe

Phone Number 859-***-****

Email ************@******.***

Address Dry Ridge, KY 41035

SKILLS

EXPERIENCE

Kentucky Licensed Optician

Walmart Vision Center, Dry Ridge, Kentucky Jun 2018 - Feb 2024 Kentucky Licensed Optician

Vision One Eyecare, Dry Ridge, Kentucky Dec 2005 - Jun 2018 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

• Customer Service • HIPAA Compliance

• Insurance Verification • Teamwork and Collaboration

• Multitasking • Problem-Solving

• Attention to Detail

• Assisted clients in selection appropriate frames that matched and functional requirements.

• Utilized fitting skills to adjust frames, insert lenses into frames and make minor repairs.

• Educated patients on proper use and care of eyeglasses and contact lenses.

• Identified potential problems with glasses fit or vision clarity and recommended solutions.

• Processed insurance claims for customers' reimbursement or payment plans as needed.

• Maintained accurate records of patient information and sales transactions.

• Exhibited strong communication skills when interacting with patients, vendors and colleagues.

• Arranged and maintained displays of optical merchandise.

• Sold goods such as contact lenses, spectacles, sunglasses, and goods related to eyes, in general.

• Determined clients' current lens prescriptions using lensometers or lens analyzers and clients' eyeglasses.

• Developed marketing campaigns to promote new products or special offers within store locations. Provided excellent customer service to patients in selecting eyewear, answering questions and resolving any issues.

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• Identified potential problems with glasses fit or vision clarity and recommended solutions.

• Demonstrated advanced knowledge of lens designs, materials and coatings for customized lenses.

• Performed inventory management duties such as stocking shelves, ordering supplies and tracking stock levels.

• Verified insurance by contacting insurance companies for authorizations and co-pay information.

• Entered new patient information into computer to file and manage patient charts. Apprentice Optician

Wing Eyecare, Florence, Kentucky May 2001 - Dec 2005 CERTIFICATIONS

• Demonstrated correct way of placing contacts into eyes, teaching patients to care and clean for contacts.

• Familiarized with various types of lenses and frames to provide the best product options to customers.

• Maintained up-to-date knowledge on new products and services available through suppliers. Operated ophthalmic instruments such as retinoscopes and auto-refractors for obtaining precise measurements for glasses prescription orders.

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• Performed accurate measurements of patients' eyes for eyeglass frames, using pupillometer and lensometer.

• ABO certified • NCLE certified

• Kentucky Licensed Optician

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