Program Manager Scrum Master

PAMELA PONNERS

Dallas, TX • 972-***-**** • ******.*******@*****.***

INNOVATIVE SR. PROGRAM MANAGER

Project Management Professional (PMP) • Global Training Mgr. • Data Visualization • Statistical Analysis • Risk Management • Automated Processes • Managed Complex Projects • SharePoint Developer • Improved Efficiency • Certified Scrum Master • Certified Scrum Product Owner WORK EXPERIENCE

Worldwide Counter Threat Solutions 2022 - 2024

Sr. Program Manager

● Managed a team of 30 PMs supporting multiple projects across the VA Procurement and Logistics Offices.

● Simultaneously served as Deputy PM and Scrum Master for a team of 13 developers in migrating Windows 2016 servers and SharePoint 2016 to SharePoint Online, ensuring operational effectiveness.

● Analyzed 100 to 150 applications and 1,000 to 1,500 SharePoint components for the VA Office of the Inspector General (OIG), driving informed migration strategies.

● Successfully influenced stakeholders on the transformation strategy through expectation management, conflict resolution, and consistent alignment with transformation goals, ensuring project success.

● Streamlined content review during large stakeholder engagements by preparing concise project updates and informative presentations for the leadership, leading to improved comprehension.

● Developed comprehensive monitoring systems for various risks, issues, dependencies, and contingency plans that effectively mitigated potential project roadblocks.

● Practiced agility by continuously evaluating delivery methods and maintaining a laser-focused approach to the most valuable drivers for the organization.

● Managed large-scale cross-functional projects to drive efficiency and measure results.

● Fostered stakeholder relationships to drive project success through strategic partnerships. Intelliswift/Toyota 2021 - 2022

Research Analysis & Project Manager

● Developed a comprehensive migration plan to transition from an internal program to Litmos, ensuring seamless access, robust permissions, and audience specific dashboard views.

● Created automotive processes using MS Power Automate that resulted in time-saving procedures through the development of new workflows and streamlining existing ones.

● Built, nurtured, and sustained strong relationships with a vast range of key stakeholders, including IT executives, business partners, and team members.

● Demonstrated robust change management principles coupled with experience with instructional design, facilitating seamless transitions during complex project implementations.

● Ensured strict compliance with both national and international Toyota standards by collaborating closely with marketing and legal departments on comprehensive learning materials. Dallas College 2020 - 2021

Curriculum Developer (Project Manager)

● Achieved 100% compliance for Project 508 by updating courses to accessibility standards.

● Spearheaded course reviews for HB 508 accessibility, guiding stakeholders on best practices.

● Mobilized efforts within the Instructional Design team to align with Dallas College's mission of transforming lives through rigorous and engaging educational experiences.

● Evaluated assessments with faculty to measure student outcomes and enhance education.

● Maintained open and effective communication channels, cultivating a supportive feedback process to foster team collaboration and mutual growth.

● Collaborated closely with subject matter experts to develop highly engaging online courses, significantly enhancing the overall educational experience for students at Dallas College. UT Southwestern Medical Center 2018 - 2019

Curriculum & Project Manager

● Program/Project Manager for the Simulation Center's internal projects, including, but not limited to, the Medical Robotics program, VR training instruments, and the initiative to update and standardize the simulation curriculum.

● Communicated responsively and effectively, helping to create unity between departments, faculty, and students.

● Skillfully used empirical data to define project baselines, accurately measure outcomes, share relevant insights, and prioritize delivery within stipulated timeframes.

● Partnered diligently with internal finance teams to establish, monitor, and report on project spending, reinforcing financial accountability and transparency across the board.

● Successfully operated in complex organizational structures: Developed comprehensive methods to monitor risks, issues, dependencies, contingency plans, and resources to remove or mitigate organizational roadblocks.

University of West Georgia 2017 - 2021

Adjunct Professor

● Responsibility extended to creation, management, and maintaining online content to ensure the classes meet accreditation standards.

● Facilitated engaging online classes for 100+ undergraduate and graduate students, delivering hybrid, face-to-face, and online instruction across diverse settings.

● Established a reputation as a key resource for designing 508-compliant, accessible courses. Region 10 Education Service Center 2016 - 2018

Instructional Designer (Project Manager)

● Collaborated with key regional stakeholders to identify and develop best practices and standards for content delivery.

● Directed workshops for 1,000 campuses, enhancing regional educational outreach.

● Created and delivered impactful training workshops meticulously focused on developing, implementing, and tracking actionable plans at both campus and district levels. EDUCATION

University of North Texas, Denton, TX

Ph.D., Learning Technology

Lamar University, Lamar, TX

M. Ed., Education Administration

University of North Texas, Denton, TX

M.S., Technology & Cognitive Education

University of Texas at Dallas, Richardson, TX

B.A., Literary Studies

TECHNOLOGIES & CERTIFICATIONS

Technologies: Smartsheet • SharePoint • MS Power Platform • Power Automate • Power BI • SAP

• Excel • IBM SPSS • Jira • Articulate Storyline • Office 365 • Teams • Adobe Creative Cloud

• OneDrive • Visual Studio • Visio • Confluence • SAP• Blackboard • Canvas • Design 2 Learn Certifications: Project Management Professional • Certified Scrum Product Owner • Certified Scrum Master

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