Food Runner Customer Service

Ema Navarro

**** ******* **, ******, ** ***** 512-***-**** ***.********@*****.***

Current Jobs:

Satellite Cafe, Escarpment

December 2022- Nov 2023

Server/Barback

● Serviced guests with food and beverage requests in a timely, professional, and friendly manner

● Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.

● Ensured all tables and silverware were placed neatly, and everything was tidy and clean at all times.

● Up-sell when appropriate.

● Deliver checks and collect payments.

District Kitchen & Cocktail, Escarpment

October 2022- May 2024

Host/ Food Runner/ Server

● Seat tables according to rotation to ensure that all servers get equal amounts of tables. ● Provide a very professional, elevated experience for guests.

● Follow script when welcoming guests into the restaurant, and be knowledgeable enough to break script to respond to guests questions.

● Keep customer satisfaction at the highest level.

● Maintain a higher class appearance referring to uniform, hair and attitude.

Mandolas, Arbor Trails

March 20th, 2022- Present

Bakery Cashier & Togo/ Catering Lead/ Bartender

● Memorizing the whole menu with an emphasis on what items on the menu have allergies.

● Experience with the proper service of Pantry Items. Including the proper handling of Deli Slicers, and Bread Cutter.

● Knowledge of Barista skills including the usage and maintenance of espresso machines. ● Helping co workers such as polishing of glassware, mopping floors, and restocking. ● Maintained a neat well uniformed appearance.

● When food running, memorized proper seat and table numbers and brought guests food in an orderly fashion.

● Ensure that all bakery/ to go guests were satisfied with their order.

● Use a system for togo to ensure that all to go orders are paid for and go out on time.

Past Employment:

Chuy’s Restaurants, Arbor Trails

April 2021- October 2022

Head Hostess/ Busser/ Runner

● Helped resolve problems as they occur, to go order mistakes, etc.

● Memorized restaurant layout and operations, including 200 tables.

● Sanitize workspace to maintain clean and safe environment emphasized due to the conditions of the COVID-19 pandemic.

● Assisted coworkers by taking over outside tasks as needed including bussing, expediting and serving.

● Empathic and thoughtful in helping managing other co workers.

● Strategically seated customers to endure even distribution of workload and to enhance customer satisfaction.

● Was in charge of quality control (double checking the food and delivering it to tables)

Summary/ Relevant Skills

● Provide excellent customer service

● Self-motivated

● Adaptable

● Positive attitude

● Hard-working

● Team Player

● Detail-oriented

● Punctual and reliable

● Upselling

● Multitasking

● Proficient in multiple POS

Education

-High School Diploma with Distinction- Crockett High School, Austin, TX – Completed -Associate’s Degree In Business Management- Austin Community College, Austin, TX -- In Progress

**References available upon request.**

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