Customer service representative

June Stokes

Private Housekeeper

Hollywood, FL

********@*******.*** - 954-***-****

WORK EXPERIENCE

Private Housekeeper

Self Employed - Hollywood, FL - March 2010 to July 2012 Conducted the day-to-day housekeeping duties identified by homeowner.

• Dusted furniture and fixtures, vacuumed carpets, washed tiled floors, and assisted with deep cleaning projects.

• Cleaned wash basins, mirrors, commodes, tubs, and showers, and performed other cleaning duties.

• Washed bed linen, towels, other articles in the laundry basket, made beds, and folded and stored all items.

• Cleaned all rooms, halls, and other areas of the home, and identified cleaning supplies that need to be ordered.

• Disinfected and sterilized equipment and supplies prior to leaving the premises. Housekeeper

Marriott Hotel - Fort Lauderdale, FL - January 2009 to January 2010 Obtained list of vacant rooms which need to be cleaned immediately in order to prepare work assignments.

• Proceeded with work activities to ensure a clean and attractive room for hotel guests.

• Examined rooms, halls, and lobbies to determine need for repairs or replacement of furniture.

• Maintained cleanliness and safety conditions of rooms in compliance with hotel regulations.

• Examined rooms, halls, and lobbies to determine need for repairs or replacement of furniture.

• Advised manager and desk clerk of rooms ready for occupancy.

• Assisted supervisor with supplies ordering, and ensured carts were maintained with sufficient supplies.

• Attended staff meetings with supervisors to discuss any customer complaints. Customer Service/Cashier

McDonalds - Fort Lauderdale, FL - June 2002 to September 2004 Greeted customers entering the restaurant, and provided meal item information.

• Identified price of meals, issued changed & receipts, and identified wait time.

• Counted money in cash drawers at the beginning and end of shift, and calculated total payments.

• Assisted cooks and kitchen staff with merchandise and food inventory.

• Kept the restaurant clean and made sure that the customers were satisfied with their service. Customer Service Representative (Outbound)

AT&T - Fort Lauderdale, FL - June 2000 to December 2001 Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.

• Delivered sales talks in order to persuade potential customers to purchase a product or service.

• Identified the customer's needs and provided information related to products and services offered.

• Answered questions regarding status of various accounts and attended to problems or complaints.

• Obtained customer information such as name, address, and payment method, and entered orders into computers.

• Maintained files of existing and potential customers, and performed sales tracking and related reporting. Customer Representative

Inbound - Fort Lauderdale, FL - February 2005

Handled a high influx of inbound calls within a dynamic call center environment.

• Maintained filing and recordkeeping systems and ensured that all records are complete, accurate and up- to-date.

• Identified the customer's needs and provided information related to supported products and services.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude. EDUCATION

Diploma

Addison High School - Houston, TX

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