Loan Officer Customer Service
Resume:
Dawn Lasorella
Parma Heights, OH *****
**********@*****.***
Experienced and forward-thinking financial professional with a proven track record of success. Known for unwavering commitment to integrity, consistently delivering exceptional customer service and striving for operational efficiency. Motivated by personal ambition, continuously seeking innovative solutions to drive growth and achieve optimal results. Skills
Work History
Administrative Assistant
Cleveland Wealth, Cleveland, OH October 2023 - Current Loan Officer
Texana Bank, North Ridgeville, OH March 2023 - Current Loan Processing Manager
North Coast Morgage, Avon, OH November 2000 - January 2026 Loan Officer
Bank of England/First Savings Bank, North
Ridgeville, OH
May 2022 - March 2023
Loan Officer
Prime Lending, Independence, OH February 2022 - March 2023 Loan Processing Manager
• Office Administration • Meeting planning
• Credit and collections • Excel spreadsheets
• Client Relations • Staff Motivation
• Data organization • Customer and client relations
• Data Collection
Answered multi-line phone system, routing calls, delivering messages to staff and greeting
• visitors.
Managed paper and electronic filing systems by routing various documents, taking
• messages and managing incoming and outgoing mail. Organized logistics and materials for each meeting and took detailed notes for later
• dissemination to key stakeholders.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Processed loan applications and monitored progress from start to finish. Supervised loan personnel and motivated to maintain customer service and performance
• standards.
• Assisted customers with completing loan applications and other paperwork.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Originated, reviewed, processed, closed, and administered customer loan proposals. Skylight Mortgage, Cleveland, OH March 2013 - May 2022 Loan Processor
American Eage, Amherst, OH May 2011 - May 2013
Processed loans from start to finish while working with customers to establish a smooth loan process.
Personal Banker
Fifth Third Bank, Westlake, OH September 2008 - May 2011 Personal Banker
US Bank, Elyria, OH January 2006 - August 2008
Education
High School Diploma May 1989
Keystone High School, Lagrange, OH
• Processed loan applications and monitored progress from start to finish. Supervised loan personnel and motivated to maintain customer service and performance
• standards.
Obtained copies of applicants' credit histories and reviewed paperwork to determine
• feasibility of granting loans.
Assisted customers with setting up or closing accounts, completing loan applications, and
• signing up for new services.
Worked closely with management to strategize sales techniques to increase branch
• production and customer service.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions
• for clients.
• Cross-sold bank products and services to meet customer needs and provide options. Assisted customers with setting up or closing accounts, completing loan applications, and
• signing up for new services.
Worked closely with management to strategize sales techniques to increase branch
• production and customer service.
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