Project Manager Management

Sandhya Hegde

Frisco,Texas **************@*****.*** 469(588) 6544 www.linkedin.com/in/sandhya-hegde-ab123333/

EDUCATION

Bachelor of Engineering - Computer Science

MBA - Project Management

ORGANISATIONAL EXPERIENCE

VOXAI SOLUTIONS

Project Manager Coppell, TX March 2023 – Present

Associate Project Manager Coppell, TX September 2021 – March 2024

Simultaneously managed 5+ CCaaS Projects with values ranging from $100,000 to $3,000,000 from initiation to closing while maintaining cost, scope and timeline.

Created and accelerated synergy across 20+ international, cross-functional, team members and clients to build authentic and effective relationships.

Designed and implemented internal templates and processes that improved project flow across the organization such as a Sales to PMO workflow, standardization of retrospective project analysis, and PMO employee development framework.

Leveraged AI BOT technologies empower organizations such as DFW Airport, MTC (Metro Transportation Commission) SFO Bay Area, Intermountain health, MemorialCare and Consumers Energy to provide excellent customer service, optimize operational workflows, and enhance customer engagement through data and actionable insights.

IBM

Compliance Manager Bangalore, India April 2014 - January 2015

Review/Verify the health of critical processes such as change, incident, Health check, patch Management, User ID & Shared ID management

Act as audit response focal. Provide pre-audit and post-audit support for both internal audits and external audits to understand and fulfill data requests, understand findings/conditions and to establish rightful ownership of the issues. Educate the Auditees on the Do’s and Don’ts of audit

Provide education and awareness to the account regarding all Compliance & Controls Policies & procedures.

Conduct periodic Risk Assessments & review maturity of internal controls. Manage operational and security Risks and ensure open risks are tracked. Also work with an account team and service lines to have it mitigated.

Mphasis

Senior Infrastructure Engineer Bangalore, India March 2008 -April 2014

Managed network infrastructure projects like moving BPO projects from one office location to another, adding new BU’s to existing customer and WAN infrastructure change as project manager.

Worked as IT account manager for BPO customers – Capital one, Charles Schwab and TD bank Canada.

Managed communications with customers, internal teams, vendors and procurement teams effectively.

Involved in Change management process, external audits like KPMG, procurement process, budgeting and invoicing.

TRAINING & CERTIFICATIONS

Professional Scrum Master (PSM – 1)

ITIL v3 foundation – EXIN

Aviatrix Certified Engineer – Multi-Cloud Network Associate

Business Communication

MS project 2010

Six sigma – Green Belt

Scrum Master training

ACHIEVEMENTS

Cross functional Apex Award

Spirit winning award

Star performer of the year award from CIO.

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