Computer Technician Desktop Support

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GARY JEAN-PIERRE

Computer Technician

PROFESSIONAL SUMMARY

Experienced computer technician with skills in desktop support, hardware repair, and software troubleshooting. Proficient in Mac, Linux, and mobile device repair. Additional experience in maintenance and retail roles. EMPLOYMENT HISTORY

COMPUTER TECHNICIAN Jan 2008 - Present

Self-Employed

• Converse with customers in order to determine details of equipment problems.

• Reassemble machines after making repairs or replacing parts.

• Travel to customers' stores or offices to service machines, or to provide emergency repair service.

• Reinstall software programs or adjust settings on existing software in order to fix machine malfunctions.

• Advise customers concerning equipment operation, maintenance, and programming.

• Test new systems in order to ensure that they are in working order.

• Knowledge of Mac and Linux.

• Troubleshooting and repairing mobile devices.

• Understanding PC hardware, software, and peripheral equipment.

• Networking and troubleshooting skills.

• Assemble machines according to specifications, using hand tools, power tools, and measuring devices. MAINTENANCE TECH/PORTER Feb 2023 - Sep 2023

Five-star Premier Residence of Yonkers

PACKAGE HANDLER Dec 2013 - Feb 2023

United Parcel Service (UPS)

• Offloading and loading trucks.

• Loading the truck with packages and boxes.

• Delivering packages to customers.

• Sorting out packages.

MAINTENANCE WORKER Sep 2001 - Oct 2011

Kips Bay Boys & Girls Club Bronx, NY

• Monitored building security and safety by performing tasks such as locking doors after operating hours and checking electrical appliance use to ensure that hazards were not created.

• Serviced, cleaned, and supplied restrooms.

• Gathered and emptied trash receptacles.

• Cleaned floors by sweeping, mopping, scrubbing, or vacuuming them.

• Followed procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.

• Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

• Stripped, sealed, finished, and polished floors.

• Requisitioned supplies and equipment needed for cleaning and maintenance duties.

• Cleaned windows, glass partitions, and mirrors, using soapy water or other cleaners. EDUCATION

Kips Bay Boys & Girls Club Bronx, NY

SKILLS

Computer Repair, Customer Service, Hardware Troubleshooting, Software Installation, Mac OS, Linux, Mobile Device Repair, Networking, Building Maintenance, Cleaning, Pallet Jack Operation, RF Scan Gun, Sales, Retail. LANGUAGES

English (Native), French (Highly proficient), Creole (Highly proficient). ADDITIONAL INFORMATION

PROFESSIONAL EXPERIENCE

• Self-Employed Computer Technician (01/2008-Present)

• Maintenance Worker at Kips Bay Boys & Girls Club, Bronx, NY (09/2001-10/2011)

• Maintenance Tech/Porter at Five-star premier residence of Yonkers (02/2023-09/2023)

• Package Handler at UPS (12/2013-02/2023)

• Sales Associate at Javits center toy fair (2 years)

• Stocker at Morton William (5 years)

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