Quality Assurance Analyst
Resume:
Teresa (Sydney) Tucker
***************@*****.***
Summary:
Accomplished QA professional experienced in testing cloud-based software projects across all stages of the SDLC looking for their next adventure. Proven track record reducing production defects and improving issue resolution times. Reputed for mentoring teams, succinct and constructive communication, and driving efficiency. Deeply committed to championing the user experience, and product perception while continuously striving to improve and learn new skills and technologies. LLMs AGILE SDLC JIRA / TRELLO SQL SaaS APIs Postman GitHub CI/CD Synopsis of Experience:
● Experience: 20+ years of experience in manual software testing (UAT testing, DB Testing, Regression Testing, Web Testing, LLMs, Mobile Testing, and SQL Queries)
● Life Long Learner: Engaged in continued education on Udemy to stay current on my Playwright, Python, and Linux command line
● LLM/AI: Led cross-functional integration of OpenAI features. Evaluated LLM moderation guardrails. Created and led internal beta testing for LLM features
● Knowledge: Strong understanding of software testing methodologies, tools, and processes (SDLC, Agile)
● Technical Skills: Familiarity with test management tools and bug-tracking systems (e.g. JIRA, Trello)
● Attention to Detail: Exceptional attention to detail, and analytical skills
● Communication: Excellent verbal and written communication skills, with the ability to articulate issues clearly across teams and stakeholders effectively
● Problem-Solving/Adaptability: Strong problem-solving skills, with the ability to think creatively and adapt to changing requirements
● Team Player: Ability to work independently and collaboratively within a team environment - experienced working on multiple parallel projects
● Healthcare: Experience working within Healthcare system software: coding, billing, and compliance with industry regulations, including HIPAA and FDA guidelines Sr Quality Assurance Analyst - remote
RippleMatch - Recruitment Platform
Feb 2022 - Present
Leadership/Communication
● Led QA efforts for two pods (Integrations & Platform/Ops): Ensured seamless deployment in consistent 2-week release cycles
● Mentored QA team members and engineers: Provided guidance on best practices, fostering growth and improving team performance
● Educated customer-facing teams: Trained teams to investigate and reproduce bugs, resulting in faster issue resolution, and worked with marketing on HubSpot deliverables
● Drove Shift Left quality initiatives: Integrated quality assurance early in product ideation and requirements - evangelized QA’s participation in early stages of product planning resulting in early design flaws and issue detection creating a faster feedback loop for all stakeholders Teresa (Sydney) Tucker
LLM/AI
● Led cross-functional integration of OpenAI features: Improved user experience and reduced front-end/back-end friction.workflows, these efforts improved user experiences and reduced both production & development environments, as well as business side transactions
● Evaluated LLM moderation guardrails: Ensured safety and relevance, enabling the successful deployment of the AI Search Bot feature
● Created and led internal beta testing: Gathered and executed on valuable feedback on new LLM features ATS/3rd Party APIs
● Emulated and validated cross-platform features: Simulated and ensured seamless integration of 3rd party APIs (Greenhouse, Workday, SuccessFactors, Lever) across various platforms with Postman
● Championed Improvements for Enterprise-level software solutions: Drove improvements to ATS integrations improving Workday HRMS data exchanges and feeds to HubSpot CRM Platform/Ops
● Oversaw infrastructure validation: Managed QA for cloud-based changes (AWS & Kubernetes)
● Ensured functional parity: Facilitated smooth transition from ad-hoc AWS deployment to Terraform-managed AWS hosted Kubernetes clusters
● Managed QA during blue/green infrastructure changes: Quickly identified and triaged performance regressions to minimize impact
Noted Accomplishments:
Promotion and Assignments: Promoted to Senior QA Analyst due to high performance, with proprietary assignments to multiple high-value development pods Technical Experience: Experienced with GitHub Actions, Datadog, Sentry, and Lens (a Kubernetes IDE) for viewing container logs and correlating user-facing bugs with application code expectations Overcame Challenges: Implemented testing to overcome the non-deterministic nature of LLMs and lead efforts on LLM integrated features
Quality Assurance Analyst - remote
Modern Tribe (acquired by Liquid Web) - Wordpress Plugins Apr 2014 - Jan 2022 (8 years)
● Ensured quality output: Managed quality assurance across cross-team initiatives from feature inception to release maintenance - ensured compliance on desktop and mobile including WCAG 2.2 accessibility
● Business/Quality Analyst role: Operated within a dual role, handling use cases, acceptance criteria, and development scope, fully integrated into the discovery and delivery process
● Stakeholder support and training: Led internal stakeholder familiarization and prepared comprehensive training documentation and videos, and and working with DRIP marketing automation to drive revenue Noted Accomplishments:
Solely responsible for QA: Led a team of 6 developers, achieving a consistent reduction in bug counts and increased user satisfaction year over year
Revenue impact: Contributed to a 2021 revenue growth of 18% over asserted expectations Owner, Quality Assurance Analyst - remote
TechSmash QA, LLC - QA Consultancy
Jan 2014 - Jan 2022 (8 years)
2
Teresa (Sydney) Tucker
● On-demand QA services: Provided quality assurance services to established business relationships during critical needs
● Cross-industry collaboration: Worked with development teams across various industries using tools like JIRA, Central, Trello, Slack, Zoom, GitHub, and MindMeister to produce dynamic online applications and client-facing websites
Noted Accomplishment:
Key projects: Led functional QA for AT&T PRNOC, NCR internal site review, testing and strategy for The Events Calendar WordPress plugin, and e-commerce payment integrations Sr Quality Assurance Analyst
Brightlane - B2B Software
May 2006 - Sept 2010 (4 years)
● Application testing: Conducted QA for administrative, financial, and commerce applications for a B2B Online Business Solutions Provider, covering financial services, insurance, payroll, and recruiting applications
● End-of-life QA reports: Compiled and presented comprehensive QA reports for stakeholder review at the end of product life cycles
Noted Accomplishment:
Template innovation: Innovated bug reporting templates, streamlining communication between QA and development teams
Quality Assurance Lead - Hybrid
Nuesoft Technologies - Medical Office Technologies June 1999 - May 2006 (7 years)
● Coordinated defect resolution: Worked closely with the development team to implement appropriate actions for correcting software defects
● Documentation and reporting: Documented departmental testing results and provided interdepartmental progress reports, including functional, regression, and benchmark tests
● Healthcare Codes and Regulations: Worked extensively with doctor office software systems, gaining familiarity with healthcare coding, billing, and compliance with industry regulations including: HIPAA and FDA guidelines
Noted Accomplishment:
Department creation: Built the QA Department from the ground up, leading a team of 3 for a new internet software application based on multi-tier architecture implemented in Java and deployed as an ASP Education:
University of Georgia
BA, English
3
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