Customer Service Warehouse Worker

**** ** ******* ***, *****, UNITED STATES, ***** •

************@*****.*** • 801-***-****

JESSICA PAXTON

PROFESSIONAL SUMMARY

Experienced professional with a diverse background in customer service, warehouse operations, and office administration. Skilled in customer communications, time management, and Microsoft Office suite. Known for being friendly, honest, dedicated, focused, and goal-oriented.

EMPLOYMENT HISTORY

INDEPENDENT CONTRACTOR Jan 2024 - Present

Self/1099

• Handy work, landscaping

• Work independently without direct supervision as a team player or self

• Strong self-motivation and time management skills WAREHOUSE WORKER Dec 2021 - Dec 2024

Labor Max - Ontrac West Valley City

• Unload trucks and sorting packages by their delivery ZIP Code.

• Inspect packages to make sure they are safe for truck transportation

• Team player-everyone works together to get the job done

• Regularly lift, push, pull and move items averaging 50 pounds and occasionally up to 75 pounds CASHIER/CUSTOMER SERVICE Oct 2019 - Apr 2021

7-11 Salt Lake City, UT

• Maintain a clean, properly stocked and merchandised store

• Promote 7-Eleven to your guests and community

• Maximize sales and profits

• Identify and resolve sales obstacles

• Manage and maintain proper inventory levels and controls FRONT DESK Apr 2019 - Jul 2019

Danone West Jordan

• Answer all incoming calls

• Transfer or handle accordingly

• Clerical tasks

• Fax, scanned documents, filed records

• Issue badges

• Let visitors and employees in the gated premises

• Stocked office supplies, uniforms

• Made coffee and made sure spoons were stocked

• Handled deliveries and all incoming & outgoing mail

• Ensured of a consistent professional office experience was received at all times RECEPTIONIST Nov 2017 - Mar 2018

Crescent Electric Supply Company

• Answered the phone and handled all reception duties.

• Clerical tasks

• Fax, scanned documents, filing

• Ran reports using Excel

• Ensured of a consistent professional office experience was received at all times

• Managed all miscellaneous projects as assigned.

CORPORATE CUSTOMER RELATIONS MANAGER Sep 2006 - Jun 2017 UPS

• Handled customer communications and escalations on behalf of the Executive Management Committee of UPS

• Filed complaints and Investigated customer's concerns and complaints

• Globally handled for all divisions of UPS: small package, Freight, SCS

• The highest point of escalation

• Provided the Executive Management Committee with details of the concern by providing them an excel spreadsheet that included the actions taken along with the resolution details

• Adhered to confidentiality guidelines at all times

• Ownership taken through the investigation until it was fully addressed and resolved

• Worked alone and as a team player

• Multitasking and working 8 hours regularly was a must SENIOR ACCOUNT MANAGER Aug 2000 - Sep 2006

Discover Financial

• Customer service

• Worked in the Disputes/Chargeback Department

• Issued a credit on the customer's account for the charge in question while the Merchant was contacted to address/investigate complaint

• Marketing

• Started as an outbound representative then to inbound.

• Assisting customers transferring their balances on higher rate cards

• Retention department

• Attempting to save customers and offer promos to discourage them from closing their Accounts

• Microsoft Word

• Microsoft Powerpoint

• Freight Experience

• Security

• Clerical Experience

• Time Management

• Transcription

• Microsoft Office

• Microsoft Excel

• Microsoft Outlook

• Typing

• Account Management

• Coffee Experience

• Sales

• Cash Handling

• Data Entry

EDUCATION

ASSOCIATES, AAS IN VISUAL ART AND DESIGN Jun 1996 - Jun 2001 Salt Lake Community College UT

COURSES

SECURITY CERTIFICATION 2017

Guard card

SKILLS

Customer Communications, Ownership, Time Management, Typing, Office Supplies, Cash Handling, Multitasking, Microsoft Office, Guest Service, Microsoft Word, Assisting Customers, Marketing, Excel, Microsoft PowerPoint, Data Entry, Account Management, Sales, Security, Transcription, Freight Experience. ADDITIONAL INFORMATION

TRAITS

• Friendly: Cheerful, kind, polite, and interested in what others have to say.

• Honest: Strong sense of integrity and values authenticity.

• Dedicated: Committed to the company's success and loyal to beliefs.

• Focused: Pays careful attention to detail.

• Goal-oriented: Focuses on completing tasks, projects, or jobs.

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