Human Resource Office Administration
Resume:
Heather M Reynolds
Vero Beach, FL 32967
******************@*****.***
Profile
Highly motivated individual with extensive training in business management, human resource management, office administration, with a proven background in providing human resources support to organizations in diverse industries. Skilled in medical terminology, medical software, executing authorization and recertification of insurance, patient scheduling, strong customer service skills, excellent interpersonal and communication skills. Seeking to take next career step in office administration and management with an established organization that rewards hard work, results, and leadership skills.
Highlight of Qualifications
● Medical Terminology
● Human Resource Management
● Office Administration
● Interpersonal and Communication Skills
● Organization/Phone Skills
● Staff Development and Mentorship
Experience
● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, obtain details of complaints.
● Strong inside and outside sales skills.
● Checked to ensure that appropriate changes were made to resolve customer’s concerns.
● Kept records of customer interaction or transactions, recording details of inquiries, complaints, comments, as well as actions taken.
● Resolved customer’s service or billing issues by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
● Answered telephones and direct calls to appropriate staff.
● Operate office equipment such as voice mail messaging systems, use word processing, spreadsheet or other software applications to prepare reports, invoices, financial statements, letters, case studies, or medical records.
● Scheduled and confirmed patient diagnostic appointments, surgeries or medical consultations.
● Greeted visitors, ascertain purpose of visit and direct them to appropriate department or staff.
Proven Skills
● Marketing
● Publishing
● Sales
● Public Relations
Employment History
Assistant Manager
4/22 - 7/23 Indian River County Public Shooting Range 10455 102nd Terrace, Sebastian, FL 32958
Account Executive
11/19 - 3/20 Blue Dog 2205 14th Ave, Vero Beach, FL 32960
Supervisor
10/18 - 6/19 Teleperformance 10400 S U.S. Hwy 1, Port St. Lucie, FL 34952
Administrative Office Manager
7/14 - 1/15 RE/MAX Beach and Beyond OOB
Education
Complete Date Issuing Institution Location Course of Study 2001 Monroe County CC Monroe, MI Communications
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