Access Control Customer Service
Resume:
Clarence Eugene Hawthorne
Unit 1601
Wheaton, MD 20902
Cell: 202-***-****
Home: 240-***-****
Email: ************@*****.***
OBJECTIVE: To obtain a position with a progressive firm offering opportunities for professional growth.
WORK HISTORY
Aug 2023 – RAND Corporation, Arlington, VA
Feb 2025 Receptionist (Security)
Demonstrate a thorough understanding of the RAND Security Manual
Greet vendors, visitors, and staff
Reply to general questions related to access control, visit process, badges, clearances.
Processes incoming visitors and visit requests; enters clearance information into the visitor database and/or research information in the Defense Information System for Security (DISS) or current government system of record and SIMS clearance database; verifies foreign visitor authorization from Security.
Issue temporary badges in the access control system (Lenel) in accordance with the clearance level.
Issue and maintain 100% accountability of the RAND badges on a daily basis
Issues badges for cleared visitors.
Ensure that cleared badges are locked in the security container when the desk is not occupied.
Verify clearances in DISS or the current government clearance database of record.
Apply exceptional observation skills and detect unusual or suspicious activity.
Enforce access control policies and procedures.
Perform a variety of security duties.
Responsible for the lobby reception area to continuously present a professional image
Other duties as assigned.
Sep 2020 – Out on Leave for which the Issue is now Resolved
Apr 2023
Jan 2018 - Triple Canopy/Constellis, LLC (DHS/GSA), Ronald Reagan Building
Sep 2020 Washington, DC
Protective Security Officer (PSO)
Possessed a Security Clearance
Interacted with different levels of dignitaries who entered the building
Provided Customer Service for the building, its employees, and the general public who entered the building
Provided protection and preservation of the building and its landmarks
Responsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the building
Was aware of all suspicious activities at all checkpoints, both inside and outside the building
Provided the physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the building
Responded to unusual or emergency situations at client’s site using the appropriate escalation of force level up to and including armed response by following established protocol
Maintained proficiency in the use of all assigned protective equipment, restraint devices and weapons
Prepared logs and reports as required
Apr 2004 - Wackenhut Services Incorporated (WSI), The United States Holocaust
Feb 2009 Memorial Museum, Washington, DC
Special Police Officer (SPO)
Interacted with different levels of dignitaries who entered the museum
Provided Customer Service for the building, its employees, and the general public who entered the museum
Provided protection and preservation of the building and its landmarks
Responsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the building
Was aware of all suspicious activities at all checkpoints, both inside and outside the building
Provided physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the building
Responded to unusual or emergency situations at client’s site using the appropriate escalation of force level up to and including armed response by following established protocol
Maintained proficiency in the use of all assigned protective equipment, restraint devices and weapons
Prepared logs and reports as required
Jan 2002 - Coastal International Security (CIS) (DHS/GSA), Ronald Reagan Building
Dec 2017 Washington, DC
Protective Security Officer (PSO)
Possessed a Security Clearance
Interacted with different levels of dignitaries who entered the building
Provided Customer Service for the building, its employees, and the general public who entered the building
Provided protection and preservation of the building and its landmarks
Responsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the building
Was aware of all suspicious activities at all checkpoints, both inside and outside the building
Provided the physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the building
Responded to unusual or emergency situations at client’s site using the appropriate escalation of force level up to and including armed response by following established protocol
Maintained proficiency in the use of all assigned protective equipment, restraint devices and weapons
Prepared logs and reports as required
May 2000 - IPC International Corporation, Pentagon City, Arlington, VA
Jan 2002 Security Officer
Interacted with different levels of dignitaries who entered the mall
Provided Customer Service for the building, its employees, and the general public who entered the mall
Provided protection and preservation of the mall and its landmarks
Responsible for the safety of pedestrians, customers, vendors, etc. who entered and exited the mall
Provided security and logging in of all checkpoints such as levels, back hallways and the garage
May 1998 - The Bombay Company, Pentagon City, Arlington, VA
May 2000 Sales Representative, Cashier, Stock Coordinator
Provided Customer Service
Sold business office and household furniture such as tables, lamps, desks, chairs, etc. through suggestive selling
Handled cash, checks, and credit card transactions in the store
Merchandised all incoming and outgoing stock and product in the store
Dec. 1995 - Sony Theatres, Pentagon City, Arlington, VA
May 1998 Usher, Concessionist, Cashier
Provided Customer Service to the general public entering and exiting the theater
Performed correct crowd control procedures
Assisted with daily concession stand and theater maintenance
Handled cash and credit transactions in box office sales
Prepared food items for concession sales
Sept 1989 - AMC Union Station 9 Theatres, Washington, DC
May 1995 PT Supervisor/ Usher
Provided Customer Service to the general public entering and exiting the theater
Helped train and supervised new employees
Addressed customer questions and comments
Thoroughly cleaned theatres, restrooms, and lobby areas
EDUCATION
Davis Memorial Goodwill Industries Comprehensive Vocational and
Academic Center (DMGI) (CVAC) Washington, DC, Date of completion: December 1995. Course of Study: Business English and Math, General Business Studies, WordPerfect 5.1 and 6.0, Lotus 1-2-3 and MSWord.
Anacostia Senior High School, Washington, DC; Date of Graduation: June 1991
TRAINING (Security)
CPR/AED/First Aid (Adult and Pediatric); Expandable Baton In-Service Training; MEB Training; OC Spray Training; X-Ray Machine/Magnetometer Training; 9mm/Glock 19 Training; Handheld Wand/Metal Detector Training
SPECIAL SKILLS OR INTEREST
Verbal/Written Communications, English Literature, Microsoft Office (Beginner), Creative Writing, Poetry, Reading, Art, Music, Drama, and Modern Dance
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