Customer Service Receiving Coordinator

Milica Milankovic

Kenosha, WI ***** 262-***-****

www.linkedin.com/in/milica-milankovic-193008329 **********@*********.***

Shipping & Receiving Coordinator

Meet Compliance Improve Inventory Accuracy Maintain Zero Injuries Enhance Morale & Knowledge

Meticulous and customer-centric professional with extensive industry experience to deliver reliable, efficient, and solutions-focused support. Adaptable to maintain calm under pressure and pivot to meet changing organization needs while maintaining confidentiality during sensitive times. Collaborative style to lead and manage diverse teams, onboard and train new hires on processes, safety, and regulations, and foster a strong partnership environment. Dedicated to transparency, tracking and providing leadership with reports to increase decisions, and communicating changes to staff clearly to mitigate issues and seamless workflow.

Core Competencies

Distribution Operations Warehouse Operations Inventory Management & Replenishment

Material Handling Client Relationships & Communication Team Leadership

Customer Service New Hire Onboarding Safe Work Environment & Compliance

Documentation & Report Development

Work Experience

JELLY BELLY CANDY COMPANY, Pleasant Prairie, WI; Waukegan, IL

Distribution Coordinator, Waukegan, IL 2020 - Present

Maintain and verify all product and vendor information, including invoicing and proper approvals for payment. Manage distribution tracking and logistics and coordinate terminal operations and deliveries located nationally. Generate and distribute client communications via email.

Increased picking efficiency 25% and reduced average order processing time from 2 hours to 1 hour by promoting company objectives, revamping warehouse layout, and optimizing storage space.

Met warehousing compliance and maintained inventory accuracy by establishing and implementing internal control procedures.

Decreased congestion and improved packing speed through dividing warehouse into picking zones, assigning each employee to a specific zone to gather products from orders and pass to central packing area for processing.

Maintained 100 days of zero injuries in warehouse by promoting safety consciousness, holding safety meetings at start of each workday, going over noted issues, providing reminders on operations and processes, and providing lunches when attaining safety goals.

Assistant Manager, Pleasant Prairie, WI 2009 - 2020

Managed team of 18 workers and oversaw scheduling, employee relations, interviews, and disciplinary action. Directed assembly of various retail displays for holidays or company-directed sales initiatives, including new products or offers. Maintained product stock for both sales floor and in back room.

Milica Milankovic **********@*********.*** Page Two

JELLY BELLY CANDY COMPANY (Continued)

Achieved workflow efficiency by assisting due to low staffing, working overnight to assemble various displays, including holidays and sales, across 7 stations throughout warehouse to be ready for clients on next day.

Delivered exceptional customer service through working with customer to order product not in stock and coordinating to have it shipped directly without any additional costs for shipping.

Fostered positive and communicative work environment by identifying any potential tension between staff, one-on-one meetings to understand individual concerns, then mediating joint meetings to enable open expression of concerns, working to agree on teamwork arrangement, enabling less tension between staff.

Enhanced morale and collaboration by awarding top employees each month with gifts and free lunches for highest number of sales in recognition of hard work and dedication.

Increased team knowledge through holding weekly trivia games, asking random questions on products, history, and flavors, awarding prize to most knowledgeable associate and manning free sample bar week, encouraging new employees to learn products, and promoting fun work environment.

Boosted customer engagement and provided welcoming atmosphere by having a free sample bar inside store with most knowledgeable and likable employees manning it, greeting and communicating with customers, encouraging higher product sales.

Improved corporate brand identity and products in community through acting as company ambassador, traveling regionally to various events, networking, and promoting company and new products, including Wisconsin State Fair, Milwaukee Holiday Parage, and Sweet and Snacks Expo in Chicago, IL.

Contributed to A+ rating during annual health inspections, enriching store reputation and excellence by training all staff and new hires on food safety protocols and hygiene practices, leveraging Food and Manager Certification from State of Wisconsin Department of Health and Family Services-Division of Public Health.

Promoted store visibility and brand and increased small business growth by building partnerships and strong relationships with local businesses, such as local car dealerships, mall outlet stores, and nearby coffee shops, for cross-promotions and customer referrals, ensuring small businesses ability to utilize strength of brand identity to boost sales.

Strengthened leadership decision-making capabilities through overseeing daily sales reporting, preparing financial summaries to share with store directors and executives, and ensuring on-target and within budget for year.

Previous Position Held

Store Associate, Pleasant Prairie, WI

Greeted each guest upon entering store, delivering exceptional service during entire transaction. Answered questions, located products, and provided suggestions and samples based on customer needs or wants. Processed purchases, including gift-wrapping if needed. Assisted in inventory audits. Maintained store sanitation and cleanliness during shift and ensured products were replenished and store tidied up at closing.

Education

Associate of Applied Science (AAS), Administrative Assistant, Gateway Technical College, Kenosha, WI

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