Business Analyst Servicenow Developer
Resume:
EDUCATION
BHAVANI BHARATHI
LEAD SERVICENOW DEVELOPER
CONTACT
bhavabi.bharathi.n@gmail.c
om
Bangalore
SKILLS
ServiceNow ITSM
Catalog Item & Record
Producer
UI Policy & UI Action
Script Include Business Rules
Client Script
Email Script
JavaScript
Service Portal
UX/Bootstrap/UI Pages
ANNA UNIVERSITY
Bachelor of IT
2008-2012
WORK EXPERIENCE
PROFILE
Highly skilled and results-driven ServiceNow Developer with 10 years of hands-on experience in implementing, customizing, and maintaining ServiceNow solutions.
Proficient in ServiceNow platform technologies such as JavaScript, Glide, Web Services (REST/SOAP), and Service Portal. Expertise in creating and optimizing business workflows, managing integrations with external systems, and designing custom solutions to meet complex business requirements.
Strong background in business process automation, incident management, and system customization, driving enhanced service delivery and improved operational efficiency. Excellent problem-solving, analytical, and communication skills, with a focus on delivering scalable and reliable solutions.
O7/2022 - PRESENT
Philips India Limited
Software Technologist 2
12/2021-07/2022
Wipro
Lead Consultant
Service Portal Enhancements: Experience in customizing out-of-the- box ServiceNow portal pages and widgets, improving end-user satisfaction and operational efficiency.
Scripting & Automation: Expertise in client scripts, business rules, UI actions, and other ServiceNow scripting techniques to automate business processes and workflows.
Agile Methodology: Experienced in working within Agile environments, collaborating with cross-functional teams to deliver high-quality, timely solutions.
Assist with the testing, installation, and implementation of new / improved ServiceNow applications.
Manage dependencies and integrations among ServiceNow and external platforms such as project management and file sharing platforms.
Worked on Flow Designer to configure and ease the complex business logics
08/ 2019 - 07/2020
Senior ServiceNow Developer
LTI
End – to – End implementation of the project CMDB Refactoring of all Business Tables.
Handled Workshops among clients to help understand the requirement and building business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes.
Involved in the Refactoring of CMDB data and functions from custom to OOB.
Participates in design, code, and test inspections throughout product life cycle to identify issues. Participated as a technical consultant at other project meetings.
Technosoft Pvt Ltd/ Nous InfoSystems
ServiceNow Developer - Tech lead
Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
Familiar with the concepts of CMDB and Asset Management Services; Business Services and Configuration item relationships. Administration and Production support in ServiceNow environments. Implementation experience and functional knowledge of ITSM and ITIL frameworks.
07/ 2020 - 12/2021
Disys India Pvt Ltd
Senior ServiceNow Developer 03/2018 - 05/2019
Document business requirements/ process and build solutions. Worked on ITSM Module customization and configuration. Performs migration activities Dev to QA, QA to Prod Assisted in Release Management during product and patch releases.
Cognizant
Infra Developer 09/2014 - 09/2017
Responsible for ServiceNow tool administration module and creation of new
Users, Groups, Roles, KB Articles, Application, Business Services. Assist in the research process and function related to assigned tasks. Meet with users to problem solve and define needs and requirements. CERTIFICATION
ServiceNow Certified
Implementation Specialist - IT
Service Management
ServiceNow Certified System
Administrator
ServiceNow Flow Designer
(Micro Certification)
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