Quality Assurance Process Associate
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Marcela Manzur
® Colton, CA.92324 t2 909-***-**** 4 ***********@*****.***
Proven Process Associate at Staffmark Staffing, adept in workflow management
and quality assurance, enhanced process efficiency by resolving critical issues,
fostering business growth. Excelled in multitasking and team collaboration at Arc
Enterprise, significantly improving customer satisfaction. Skilled in report
analysis and process flows, demonstrating strong organizational and
communication abilities.
+ Workflow management + Report analysis
+ Quality assurance + Process flows
PROCESS ASSOCIATE 07/2024 to CURRENT
Staffmark Staffing Fontana, CA
+ Handled high volumes of incoming work requests professionally while
maintaining excellent organization.
+ Collaborated with team members for enhanced process efficiency and
productivity.
+ Managed multiple tasks simultaneously, ensuring timely completion of all
assignments.
+ Communicated effectively with colleagues and supervisors to resolve
issues promptly and accurately.
+ Identified and resolved process issues to drive optimal workflow and
business growth.
+ Maintained high levels of data confidentiality through adherence to
company policies and procedures.
CREW MEMBER 11/2017 to 05/2024
Arc Enterprise Colton, CA
+ Worked front counter, drive-thru and other areas.
+ Took orders, prepared meals, and collected payments
+ Demonstrated strong multitasking abilities, handling multiple orders
simultaneously without compromising quality or efficiency.
+ Worked well with teammates and accepted coaching from management
team
+ Collaborated with team members to complete orders.
+ Improved customer satisfaction by providing friendly and efficient service
at the register.
Diploma General Studies 06/1999
James A Garfield High School, East Los Angeles
Serv safe
Spanish
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Native or Bilingual
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