Customer Service Representative
Resume:
Treachanna Mathews
Washington, D.C.
**************@*****.***
CAREER SUMMARY
Youth specialist and customer service representative with 20+ years of experience in client relations, customer care, and youth development. Skilled in being able to resolve conflict, maintain a neat and sanitized workspace, and engage meaningfully with the public.
SKILLS
Childcare
Customer Service
Strong Communicator
Youth Development
Flexibility
Team Player
Dietary Aide
Organization
Collaborative
PROFESSIONAL EXPERIENCE
Starbucks – Washington, D.C. 2014
Barista
Greeted guests, advising them of the menu options and obtaining orders on register
Created made-to-order drinks, in accordance with proprietary recipes
Stocked items in the food bar, including pastries, donuts, and meals
Cleaned and sanitized the kitchen area in accordance with all health regulations
Served as a kitchen helper, preparing dishes and meals for each day
Obtained ServSafe Food Handler Certification and met all food safety requirements
Disposed of food waste and ensured that all food was at correct temperatures
Honeybaked Ham – Bethesda, MD 2003 - 2018
Customer Service Representative/Greeter/Food Prep
Greeted all guests, advising them of the menu options and any seasonal specials to order
Conducted all opening and closing procedures, to ensure facilities are ready for clients
Prepared foods, cutting and curing meats, and preparing sandwiches for client requests
Cut and organized shoulders and shanks of turkeys, hams, frozen goods, and desserts
Engaged in stocking the freezers, refrigerators and kitchen areas to prepare fresh veggies
Cleaned, detailed and sanitized kitchen areas according to safety requirements
Child Care Group Daycare Centers – Washington, DC 2003 - 2018
Substitute Teacher (Floater)
Conducted all opening and closing procedures for childcare facilities in the District
Participated in before-and-aftercare for children ages 6 months to 5 years old
Engaged students in age appropriate curriculum, activities, songs and playtime
Served as a dietary aide, preparing all healthy, nutritious meals for children
Communicated with parents in regard to their children’s progress and milestones
Cleaned and sanitized all toys, kitchen areas, and facilities where children were playing
Flock Youth Center – Washington, D.C. August 2003 – November 2003
Summer Camp Youth Aide
Cleaned and sanitized all facilities and areas where children were eating and playing
Provided before-and-after care services for special needs children ages 6 mo to 5 yrs
Served as a dietary aide, providing nutritious meals for children to consume
Escorted children to museums, malls, and age-appropriate entertainment events
Conducted activities to stimulate children’s emotional, mental and social development
EDUCATION
NIC Communication Trade School
Certificate of Cosmetology
Bowie High School
High School Diploma
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