Customer Service Personal Lines

ZELPHIA COBBLE

***** ********** *****, *******, ***** 77069

713-***-**** Email: *********@*******.***

SUMMARY: Thirteen years’ occupational experience with AAA Texas encompassing Branch operations experience, sales, customer service, travel, and insurance personal lines designation.

EDUCATION

Personal Lines State of Texas Insurance License - July 2021

University of Houston-Downtown 2020 - present Bachelor of Science in Interdisciplinary Studies - G.P.A. 3.6 – expected graduation in August, 2025.

PROFESSIONAL EXPERIENCE

AAA Texas – Houston, TX 2011 - present Branch Specialist II

Licensed Insurance Agent – Personal Lines License - July 2021 - Present

President’s Elite Award (2015 & 2019, and 2020) – awarded to the top 1% of employees for exemplary contributions, outstanding sales, and service.

Texas Auto/Home/Watercraft/Umbrella Insurance policy customer service.

Branch operations processing insurance payments and compliant resolution.

Domestic travel coordinator increased travel commission profits by 15%.

Cross-selling products and services exceeding corporate standards 30%.

HONORS AND ORGANIZATIONS:

Phi Kappa Phil Honor Roll Society Member – University of Downtown Houston – 2023 – Present

Department of Insurance Texas – General Lines Agent – Property and Casualty – June, 2021- Present

REFERENCES UPON REQUEST

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