Customer Service Nursing Assistant

Experience

Kerrville State Hospital Kerrville, TX 78028

Time Administrator 11/2020 - 02/2025

Handle sensitive information discreetly, maintaining strick confidentiality at all times as required by company policy or legal regulations.

Maintain personal records and updated internal database to support document management. Organized workflow and delegate tasks effectively to ensure timely project completion without compromising quality. Provided exceptional customer service to both internal and external employees through prompt response times and through issue resolution efforts.

Established an organized filing system that streamlined document retrieval and reduced misplaced files. Maintained accurate documentation of company policies and procedures for easy reference by all employees. Served as a liason between departments, fostering open communication channels that improved overall organizational functions.

Maintained up-to-date database of contacts, facilitating quick and efficient communication. Paid out 400+ employees for overtime.

Completed FMLA paperwork for employees.

Entered time for 400+ employees.

Kerrville State Hospital Kerrville, TX 78028

Psychiatric Nursing Assistant III 10/2002 - 11/2020 Participated in peer review process to continually improve the quality of care provided within the psychiatric nursing assistant role.

Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.

Supported patients emotional well-being, providing compassionate listening and empathetic responses during difficult times.

Reduced the risk of self harm or injury to patients by implementing appropriate safety measures and close monitoring. Educated patients on mental health coping strategies, equipping them with tools for successful management on their conditions outside of the clinical setting.

Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff.

Handle sensitive information discreetly, maintaining strick confidentiality at all times as required by company policy Maintain personal records and updated internal database to Organized workflow and delegate tasks effectively to ensure timely project completion Provided exceptional customer service to both internal and external employees through prompt response times and through

Established an organized filing system that streamlined document retrieval and Maintained accurate documentation of company policies and procedures for easy reference Served as a liason between departments, fostering open communication channels that improved Maintained up-to-date database of contacts, facilitating quick Skills

Customer service, Communication skills, Computer literacy, Bilingual, Leadership, Microsoft word, Documentation review, Time management, Relationship development, Personal and approachable, Attention to detail, Problem solving Languages

Spanish

Amelia Silva

830-***-**** ******.*******@*****.*** 1107 Barbara Ann Kerrville TX 78028

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