Quality Assurance Software

Sangeetha Senthil

Senior Software Quality Assurance Tester

Hollis, NH - 03049

Phone: 603-***-****

Email: ***********@*****.***

U.S - Citizen

Profile:

Over 10 years of IT experience in Software Quality Assurance (SQA) processes, with expertise across diverse domains and technologies.

Actively participated in Agile ceremonies, including Scrum Meetings, Sprint Planning, Daily Standups, Retrospectives, Stakeholder Meetings, and Software Demonstrations.

Collaborated closely with the Product Owner to manage the backlog and deliver high-quality features in a Continuous Delivery (CD) environment.

Extensive experience testing financial software systems, including payment processing, lease-to-own platforms, loan management, accounting applications, transactions, balances, and reporting.

Experienced in testing medical devices, ensuring compliance with regulatory standards and verifying functionality, safety, and performance across different stages of development and release.

Proficient in using ReadyAPI to test RESTful and SOAP web services.

Worked as a PeopleSoft QA Engineer, testing modules such as Customer Personal Information Management, Organization Data Management, Communication Management, Checklist Management, and Comment Management.

Strong expertise in SQL querying and database testing with Microsoft SQL Server and Data Warehouse environments.

Extensive experience in Salesforce.com testing, ensuring seamless integration and functionality.

Skilled in diverse testing methodologies, including System Testing, Functional Testing, Integration Testing, Regression Testing, End-to-End Testing, API Testing, User Acceptance Testing (UAT), Load Testing, Performance Testing, and Database Testing.

Skilled in creating comprehensive test documentation throughout the Software Development Life Cycle.

Proficient in tools such as HP Quality Center-ALM, SOAP UI, Rest API, Swagger, Postman, Jira, MKS, IBM Rational Tools, SharePoint, Selenium, and Zephyr.

Hands-on experience with IBM DOORS, managing complex project requirements, establishing traceability, and ensuring thorough documentation for compliance and audit purposes.

Familiar with HTML, CSS, JavaScript, REST, and SOAP. Experienced with source control tools such as TFS, Git, and Bitbucket.

Utilized Confluence to update project requirements, document test results, and track requirement changes.

Working knowledge of AWS and Azure cloud platforms. Proficient with Microsoft Windows, Linux, Active Directory, and FDA regulations.

Education:

Bachelor of Science, PSGR College for Women, Coimbatore, India, 1999

Dartmouth College, NH – 2001 Basic Courses in Java and JavaScript

March 2022 to Oct 2024 CONN'S HomePlus, The Woodlands, TX – Remote

Conn’s HomePlus and Badcock & More offer an in-house credit program for home goods, electronics, and appliances. This proprietary platform extends financing to a broader customer base, including those who may not qualify for traditional options, serving as a key market differentiator.

Role: Senior Software Quality Assurance Engineer. As a Senior Software Quality Assurance Engineer my initial responsibility was to test the integration of Conn’s software with our leasing technology. Once the integration phase was complete, my focus shifted to system testing to ensure all Conn’s requirements were met. I was also involved in the integration process between Badcock and Conn’s leasing technology.

Responsibilities:

Actively participated in Sprint Planning, Daily Stand-ups, and various testing activities, including Integration Testing, System Testing, Functional Testing, Smoke Testing, End-to-End Testing, and Load Testing.

Designed and implemented detailed Test Plans and Test Cases based on established specifications and User Stories.

Developed REST API Automation Test Suites to validate API functionality, performance, and reliability.

Proficient in writing complex SQL Queries to test and verify backend data integrity and resolve database-related issues using MSSQL.

Collaborated closely with the Product Owner on Backlog Management and ensured the continuous delivery of high-quality features.

Collaborated with end users to troubleshoot and resolve production-related issues, ensuring minimal downtime and optimal system performance.

Conducted comprehensive testing activities, including Post-Release Production Testing, Integration Testing, Regression Testing, Black-Box Testing, and System Testing, to ensure system stability and performance.

November 2019 to March 2022 TEMPOE, Manchester, NH

TEMPOE, LLC (formerly known as WhyNotLeaseIt), The company offers a leasing program that allows customers to purchase items such as furniture, appliances, electronics, jewelry, mobile phones, and automotive products across the United States and Puerto Rico. It provides no-credit-required shopping solutions with flexible payment options.

Role: Senior SQA Engineer/Application Support. As an SQA Engineer, I work closely with internal and external stakeholders, development architects, managers, and developers across various locations to ensure timely delivery. I have assisted the internal operations and sales teams, providing high-level customer service in application support. Additionally, I helped improve and streamline internal processes to enhance operational efficiency.

Responsibilities:

Acted as a Subject Matter Expert (SME) to address and resolve application-level issues, providing detailed insights and support.

Escalated complex issues to Tier 3 teams for resolution while ensuring proper follow-up and communication.

Actively engaged in Agile ceremonies, including Sprint Planning, Daily Scrum Stand-ups, Retrospectives, and Sprint Reviews, to ensure smooth project execution.

Designed and implemented SoapUI Automation Test Suites for comprehensive API testing.

Developed and executed SQL Queries using MSSQL to troubleshoot and resolve backend-related issues.

Performed a wide range of testing activities, including Post-Release Production Testing, Integration Testing, Regression Testing, Black Box Testing, End-to-End Testing, Smoke Testing, System Testing, and Load Testing, ensuring robust application performance and quality.

July 2019 to October 2019 Instrumentation Laboratory, Bedford, MA

Instrumentation Laboratory is a global leader in the development, manufacturing, and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing and is headquartered in Bedford, MA, USA.

Role: SQA Engineer – Team of 20 testers. As a QA engineer my main responsibility involves testing the blood tests plasma/serum potassium measurement device. Hemolysis causes a spuriously high plasma potassium concentration, which this device measures. For this project, my responsibilities include:

Responsibilities:

Tested both the application and a dedicated medical hardware device (analyzer) featuring a custom interface.

Designed and executed test cases to validate the detection of potassium spikes, ensuring accurate system performance.

Actively collaborated with the Software Development and QA team, participating in Sprint Grooming, Sprint Planning, Daily Stand-ups, Test Case Writing, Test Case Reviews, and team meetings.

Conducted Smoke Testing, Functional Testing, Regression Testing, and Integration Testing to ensure seamless interaction between the software, application, and associated electrical and mechanical devices.

Oct 2018 to April 2019 Thunderhead, Manchester, NH

Thunderhead's ONE Engagement Hub is an intelligent, AI-powered customer engagement platform that enables businesses to understand their customers' true intent and orchestrate personalized journeys for each customer across all touchpoints, seamlessly and in real time.

Role: SQA Engineer – Team of 10 testers. As a QA Engineer, I worked on both manual and automation testing for a software platform designed to enhance customer engagement. This platform enables businesses to understand each customer's true intent and orchestrate personalized journeys across all touchpoints, seamlessly and in real-time.

Responsibilities:

Actively participated in Sprint Planning, Daily Stand-ups, Sprint Retrospectives, and other Agile ceremonies, contributing to the development of automated tests for new and existing code, as well as for identified bugs.

Conducted thorough testing of Salesforce components, including Standard Objects, Custom Objects, Custom Fields, Role-Based Page Layouts, Custom Tabs, and Reports, ensuring alignment with application requirements.

Provided Product Support by monitoring, identifying, and resolving bugs and software defects to maintain optimal system performance.

Performed GUI Testing using Selenium WebDriver and the Page Object Model (POM) framework.

Validated product functionality and user experience by testing the application directly on the Salesforce platform.

Jan 2015 to 2018 TEMPOE, Manchester, NH

TEMPOE, LLC (formerly known as WhyNotLeaseIt), The company offers a leasing program that allows customers to purchase items such as furniture, appliances, electronics, jewelry, mobile phones, and automotive products across the United States and Puerto Rico. It provides no-credit-required shopping solutions with flexible payment options

Role: SQA Team Lead - Team of six testers. As an SQA Engineer, I work closely with internal and external stakeholders, development architects, managers, and developers across various locations to ensure timely delivery. I have assisted the internal operations and sales teams, providing high-level customer service in application support.

Responsibilities:

Actively participated in weekly system analysis, change control, design, and implementation of information systems to meet functional design requirements and specifications.

Collaborated in Agile ceremonies, including Sprint Planning, Daily Scrum Stand-ups, Sprint Reviews, Retrospectives, and comprehensive testing efforts.

Worked closely with the Product Owner to manage the backlog and ensure the continuous delivery of high-quality features.

Demonstrated expertise in testing on Salesforce.com, ensuring functionality and compliance with business requirements.

Extensively tested interactive phone systems for payment options, including IVA (voice-based interactions using Interactions) and IVR (numerical inputs via telephone keypad using Five-9).

Conducted a range of testing activities, including Post-Release Production Testing, Integration Testing, Regression Testing, Black Box Testing, End-to-End Testing, Smoke Testing, System Testing, and Load Testing, to validate software performance and reliability.

Sep 2012 to Jul 2014 JPMorgan Chase Paymentech, Salem, NH

Worked as a Software QA Analyst for JPMorgan Chase Paymentech. Chase Paymentech, the global payment processing, and merchant acquiring business of JPMorgan Chase & Co. is a leading provider of merchant services. The company's proprietary platforms enable integrated solutions for all payment types, including credit, debit, prepaid stored value, and electronic check processing, as well as alternative and mobile payment options.

Role: Manual SQA Analyst – Team of 35 Testers. As a Quality Assurance Analyst, I developed test scripts based upon business requirements and processes, in line with the defined workflows and use cases. I also tested process transactions from system entry to exit as well as functionality delivered across applications and workflows.

Responsibilities:

Collaborated in the design, development, and implementation of test plans, test scripts, and testing tools based on detailed Business Requirements Documents (BRDs) provided by business analysts.

Partnered with business and technology leads to identify appropriate test data, ensuring its readiness and alignment with specific test cases.

Evaluated and adjusted the test sequence and scope in response to test results or changes in product design, ensuring comprehensive coverage and quality.

Jan 2010 to Jan 2011 Ajilon Consulting, Nashua, NH

Worked as a Software Tester for Ajilon Consulting. This project involved testing for the QVC Inc. Project Information Management system.

Role: Manual Tester – Team of five testers. As a software tester, my responsibilities include executing test cases, logging defects and verifying test results. Tool used was HP Quality Center.

Responsibilities: Executing test cases using HP Quality Center, Logging Defects and Verifying test results.

May 2009 to Aug 2009 AFTECH(Fiserv), King of Prussia, PA

Worked as Quality Assurance Analyst for AFTECH, which is a sister company of Fiserv; a Fortune 500 Company. Aftech provides financial software for Credit Union organizations.

Role: Manual SofwareTester – Team of six testers. As a QA analyst my responsibilities included writing test plans based on functional specifications, writing requirements, writing test cases, testing, and logging defects and analyzing test results. I also provided daily and weekly test reports. The tool used was a proprietary tool called AFTRACK. Successfully completed testing Loan application.

Responsibilities: Writing test plans based on change requests, writing test cases, Testing and Logging defects and analyzing test results.

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