Customer Service Agent

Shohel Rana

Date of birth: **/**/**** Nationality: Bangladeshi Phone: +351-********* (Mobile)

Email: **.*******@*****.*** LinkedIn: https://www.linkedin.com/in/shohel-raa Whatsapp Messenger: Shohel rana

Address: Rua actor vale 13, 1900-023, Lisbon, Portugal (Home) 21/04/2022 – 29/06/2024 Lisbon, Portugal

COFFEE BARISTA COPENHAGEN COFFEE LAB

A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages. They are responsible for taking customer orders and payments. They also clean and sanitize their work areas, seating areas and equipment/tools.

19/06/2017 – 20/12/2021 Doha, Qatar

CUSTOMER SERVICE AGENT QATAR AIRWAYS

The duties of a Customer Service Agent involves attending to passengers and processing passengers travel documents and baggage at the check-in counters, arrivals and departure areas of Hamad International Airport. 01/04/2015 – 31/05/2017 Dhaka, Bangladesh

STEWARD LE MERIDIEN DHAKA

steward assists in keeping a restaurant, bar, or lounge clean and sanitary, assists in cleaning dishes and tends to customers' needs. The steward may also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information.

01/11/2014 – 30/04/2015 Dhaka, Bangladesh

HOUSE KEEPING LAKESHORE HOTELS

Keeping facilities and common areas clean and maintained. Vacuuming, sweeping, and mopping floors.

Cleaning and stocking restrooms.

Cleaning up spills with appropriate equipment.

Notifying managers of necessary repairs.

Collecting and disposing of trash.

Assisting guests when necessary.

Keeping the linen room stocked.

Properly cleaning upholstered furniture.

01/07/2014 – 17/06/2019 Dhaka, Bangladesh

BACHELOR OF BUSINESS ADMINISTRATION

03/07/2012 – 23/06/2014 Dhaka, Bangladesh

HIGHER SECONDARY SCHOOL CERTIFICATE

04/01/2010 – 26/12/2012 Dhaka, Bangladesh

SECONDARY SCHOOL CERTIFICATE

WORK EXPERIENCE

EDUCATION AND TRAINING

Mother tongue(s): BANGLA

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH A1 A2 A2 A1 A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user LANGUAGE SKILLS

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