Quality Assurance Customer Service

Daniel Mestas

E-Mail: ************@*****.*** / Mobile: 303-***-****

Quality Assurance Analyst

Dynamic and results-driven Quality Assurance professional with 13+ years of experience in testing software web pages & products and ensuring their overall functionality and performance. Adept in creating and executing test cases, tracking bugs, and collaborating with cross-functional teams to ensure the delivery of high-quality products. A problem-solver with excellent analytical and communication skills, committed to staying up-to-date with industry trends and best practices.

Core Leadership Competencies

Project Management

Account Management

Vendor Management

Customer Service

Technical Governance

Contract Negotiation

Lead testing team of 40+ testers

Reporting and Documentation

Business Processes

Provide training and guidance

Internal Communications

Sales

Test Plan Creation

Regression Testing Management

Core Technical Competencies

JIRA Systems

Cypress

iOS Device testing

Agile & Waterfall development

Percy.io

Android 4x+ device

MKS Integrity System

TestCafe

BlackBerry 4x 5x 6x 7x 10x

Test Track Pro

JavaScript

BlackBerry Ent’ Servers

MS SQL Database

VMware

Ad hoc Testing

CICD methodology

Postman & API testing

POC & Scrum Master duties

Professional Experience

IHS Markit - S&P Global September 2014 – November 2024

Quality Assurance Associate III – SQA Engineer

IHS Markit is a global leader in information technology and data analysis across all sectors in business.

Develop and execute comprehensive test plans and cases to ensure software functionality and performance.

Perform manual and automated testing using tools such as Cypress, Selenium, Jira, and Postman.

Financial Services & Backend data verification.

Conduct root cause analysis and provide recommendations for improvements to prevent future issues.

Client Presentations & Demos.

Functional testing on web & mobile devices in several environments.

Own Business: Eliv8 MD July 2016 – April 2024

Eliv8 MD is the leading provider of regenerative medicine, Performance Med Spa in Louisville CO.

Establishing a hormone therapy clinic with a focus on personalized treatment and patient education

Implemented strategies to drive growth, increase revenue, and improve customer satisfaction.

Built and managed a team of 8 and oversaw all aspects of the business, including product development, marketing, sales, and operations

Developing partnerships with medical professionals and local businesses to provide comprehensive care and support for the community.

SDL International, Superior, CO November 2009 – July 2014

Senior Test Engineer

SDL is a global leader in localization and globalization of products, solutions and processes.

SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries.

Functional test engineer on mobile devices and server environment.

Localization testing support, building and implementing testing environment.

Administration testing of Mobility Software.

Managing offshore testing team of 20+ people.

Worked with developers to prioritize and defects fixes.

Verify that corrective actions meet quality objectives (e.g. verify resolutions and close bugs).

Creating trackers for testers to follow and monitor their progress.

Testing plan writing and creation of test cases.

Avanquest Software, Broomfield, CO. February 2003 – July 2007

Call Center Representative

Avanquest Software is one of the world’s leading software developers, marketing its own software titles as well as software from partners via multiple sales channels on three continents. Avanquest Software addresses the general public through its Retail, Online and Direct-to-Consumer channels.

Responsible for escalations from level 1 technical support representatives while handling over-flow calls from the level 1 support and sales phone queues. Other responsibilities included upkeep of

Helped write and manage support information in online FAQ database and forums.

Wrote technical documentation for several hardware - software interactions.

End user testing of Utility and Mobility Software.

Provide solid problem-solving skills with proficient attention to detail.

Advice/sale company product and subscriptions.

Interpret customer records and monitor support tickets.

Education

University of Boulder 2002-2006

Studied: Physics, Psychology, Mechanical engineering.

Westminster High School 1999 - 2002

High School Diploma 3.9 GPA

Languages

Native English

Basic Japanese

Recommendations and Referrals

Will be provided as requested.

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