Customer Service Store Manager

Michael Cravey

**** ** ******** ***, **** St. Lucie, Fl 34987 / 772-***-**** ****************@*****.***

Over 20 years of retail store and grocery management experience with large corporations in Florida. Recognized for delivering excellent customer service, a strong work ethic, consistently exceeding sales goals and a strong background in merchandising.

Experience

Store Manager

Babies R Us, Port St Lucie, Fl 2008 – Present

Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results by utilization of the P&L

A proven track record of driving sales and service including required cross selling goals (credit cards and protection plans).

Successfully trained, coached and developed others, for internal promotion.

The ability to execute detailed, operational processes through others as well as using a hands-on approach when needed.

Strong recruiting, interviewing, and staffing skills.

Serve a role model and responsible for creating and building strong supportive teams: Providing feedback for development and growth.

Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service

A strong point of view that is utilized to move the business forward.

Ability to quickly resolve problems and conflicts internally and externally.

Plan and assign daily tasks and assignments by providing checklists and following up to ensure work is completed to company standards.

Store Manager

Linens N Things, Jensen Beach, FL 2006-2008

Responsible for managing the unloading of trucks, proper signage presentation, price changes, and building displays to ensure plan-o-gram compliance.

Responsible for maximizing sales performance through business trend analysis, inventory management, and market specific merchandising decisions as well as utilizing the P&L.

Monitor reports to ensure appropriate stock levels are maintained with timely movement of stock to the selling floor.

Responsible for all aspects of human recourses including, hiring, training and scheduling of associates

Conduct store audits to ensure compliance of safety, pricing, returned and damaged merchandise, and cash shortages.

Co Manager

Walmart, Port St. Lucie, FL 2003 –2006

Drove sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales.

Provided direction and guidance to Associates on proper customer service approaches and techniques to guarantee customer needs, complaints and issues are successfully resolved.

Scheduled all department Associates to ensure adequate coverage and service levels.

Store Director

Albertsons, Various cities, FL 1990-2003

Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory/security, customer services, and management of staff.

Forecasted, created schedules, and monitored labor to be consistent with store sales, productivity guidelines and wage budgets within the P&L

Monitored product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented.

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