Ux Research User Experience

Nseke Ngilbus

Oakland, CA ********@********.*** 510-***-**** linkedin.com/in/nseke-ngilbus

SUMMARY

User Experience Researcher with 5 years of experience in UX research, UX design, and UX development. Proficient in conducting user testing, user interviews, usability studies, and presentations. Expert in usability analysis, user journey mapping, and user interface design. Growth-minded professional passionate about creating innovative, human-centered services, products, and experiences. EDUCATION

Master of Information Management and Systems May 2026 University of California, Berkeley • Berkeley, CA

Bachelor of Science in Product Management and Design University of California, Berkeley • Berkeley, CA • 3.80 with highest honors Relevant Coursework: UX Research, Product Management, Product Design, Intro to Human-Centered Design, Design Thinking in Business, UX Management, UX Research Fellowship, Honors UX Research Fellowship EXPERIENCE

User Experience Researcher

IDEO January 2022 - May 2023, San Francisco, CA

• Identified and applied research insights to drive innovation and decision-making across diverse sectors, including Fashion, Tech, Retail, Non-profit, Health, Beauty, and more.

• Co-led interdisciplinary teams through research, utilizing a variety of methodologies including interviewing, diary studies, surveys, and analogous research to inspire design and innovation.

• Collaborated with designers to incorporate user insights into design; aligned business needs with clients and co-created strategy roadmaps, ultimately enabling clients to prioritize their immediate and long-term efforts.

• Presented findings and recommendations to client stakeholders in engaging and understandable ways, utilizing journey maps, implementation plans, workshops, and other collaborative techniques.

• Employed analytical techniques to methodically structure and analyze user research data, facilitating the extraction of actionable insights that directly informed product design decisions and enhanced project outcomes. Program Manager

RepresentEd Leadership June 2018 - June 2020, Berkeley, CA

• Oversaw the implementation of the Human-Centered Design and UX Research curriculum, identified and coordinated with guest speakers, and facilitated generative panels which enriched students' understanding of the UX industry.

• Mobilized cross-functional design teams to align with project objectives, meticulously monitored progress, and ensured timely achievement of project milestones while consistently delivering desired results.

• Spearheaded the development of a leading-edge, research-based curriculum in collaboration with the CEO, leveraging the latest UX Research methodologies and pedagogical research to enhance student learning outcomes.

• Orchestrated a showcase event involving over 70 participants, where design fellows presented design concepts to both the broader Berkeley community and a panel of UX Researchers, UX Designers, and Directors.

• Increased student satisfaction with the program by 30% as measured by post-curriculum surveys and satisfaction ratings. PROJECTS

Shotline: Connecting Vaccines to People in Need

Fung Fellowship for Human-Centered Design and Technology • 2021

• Co-created a volunteer-staffed hotline to address the digital divide preventing COVID-19 vaccine access in low-income communities, resulting in over 200 vaccinations in primarily black and brown communities with an average age of 78.

• Organized, scheduled, and interviewed 30 participants to understand their pain points, which led to the development of our core product offering of matching vaccine seekers to vaccine organizations.

• Conducted research that informed strategic prioritization of partnerships with medical organizations and Community Centers, identifying those with the necessary infrastructure for administering over 60 vaccines and holding the community's trust. SKILLS

DESIGN SKILLS: User Flows \\ Prototyping \\ Design Strategy \\ Wireframes \\ Affinity Mapping \\ Sketching \\ A/B testing \\ Product Roadmapping \\ Data Analysis \\ UX Management RESEARCH SKILLS: Mixed-Methods Research \\ Interviewing \\ Storyboarding \\ Personas \\ Synthesis \\ Analogous Research \\ Diary Studies \\ Research Recruitment \\ Journey-Mapping

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