Cyber Security Support Specialist

Curtis Mayes

Email: ******.*****.**@*****.***

Portfolio: GitHub: Cyber Security Projects

SKILLS

● Security Operations: SOC, NOC, SIEM, SOAR, Firewalls (Configuration & Management), PAM

● Networking: Cisco Routers & Switches, VLAN Management, Troubleshooting

● System Administration: Windows Server Management, IAM, AWS, Azure, Virtualization (VMs)

● Programming & Scripting: Python, Linux, PowerShell

● Documentation & Collaboration:GRC, IT Glue, ConnectWise, Technical Writing

● Analysis Tools: Splunk, Wireshark, Tableau, Power BI, Excel EXPERIENCE

D.O.D Army Signal & Intelligence IT Specialist

August 2023 – Present

● Maintain, process, and troubleshoot highly sensitive military computer systems and operations ensuring compliance with classified information handling procedures.

● Oversee NOC operations, monitoring, and maintaining secure network infrastructure by proactively identifying vulnerabilities and deploying remediation strategies.

● Implement and manage preventative security measures, including network segmentation, and access controls to mitigate potential threats.

Network Support Specialist

Ask Telemarketing, Montgomery, AL

June 2020 – Present

● Diagnosed and resolved complex network issues by analyzing logical and physical network topologies, improving end-user connectivity efficiency.

● Served as a Subject Matter Expert (SME) for network troubleshooting, providing consulting services and best practices to clients.

● Utilized advanced network analysis tools, including Winbox and Wireshark, to diagnose and resolve DHCP failures, firewall misconfigurations, DNS errors, and Windows network issues, improving uptime by 13%.

Information Security Engineer Intern

DCH Regional Medical Center, Tuscaloosa, AL

● Managed and optimized IAM solutions, integrating privileged access management (PAM) tools for secure identity governance.

● Implemented and maintained zero-trust architecture principles, automating security configurations with PowerShell scripting.

● Conducted SOC operations, leveraging SIEM and SOAR tools to perform alert triage, forensic analysis, and incident containment within Windows Server & Active Directory environments.

● Developed and documented PAM implementation protocols, ensuring seamless deployment across enterprise systems.

Cybersecurity Consultant Intern

Mastercard

● Monitored and investigated security threats via SIEM tools, analyzing AWS and Splunk logs for phishing attempts and other cyber threats, leading to enhanced detection and mitigation strategies.

● Designed and implemented security awareness training programs, reducing user-related security incidents by 28%.

● Utilized SOAR automation to detect security patterns in AWS and Azure environments, optimizing incident response workflows.

● Provided data-driven insights through security posture reports using Tableau, PowerPoint, and Excel, improving executive decision-making.

Software Engineering Product Management Intern

Electronic Arts (EA)

● Proposed and implemented new features for EA Sports College Football, improving system performance and stability using Power BI and Excel.

● Applied Python & C++ to patch security vulnerabilities, optimize data structures, and improve development efficiency.

● Developed and analyzed key performance indicators (KPIs) to enhance video game security and performance analytics by 33%.

EDUCATION

The University of Alabama, Tuscaloosa, AL

Bachelor’s Degree in Applied Arts & Liberal Sciences Minors: Computer Science, Cyber Security

University of Maryland, Global Campus

Masters in Cyber Operations

Expected Graduation: December 2026

CERTIFICATIONS

● CompTIA Security+

● CEH

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