Desktop Support Technical

JOSEPH MOORE

Houston TX +1-315-***-**** *********@*****.*** WWW: Bold Profile

Personal Summary

Experienced Desktop Support Technician with a demonstrated history of working in the information technology and services industry. Skilled in printer maintenance, hardware replacement, software updates, and technical support. Strong information technology professional with a Bachelor of Fine Arts focused in Fine Arts from Southwest Texas State University.

Skills

Account Management

Active Directory

AWS

Azure

AZURE SQL

Break/Fix Technician

Cisco 9400 Series Switches

Cisco Identity Services Engine

Citrix

CompTIA A+

CompTIA Network+

Computer Networking

Customer Service

Data Collection

Data Management

DELL

Desktop Support

DHCP

DNS

Enterprise Software

EPIC System

Ethernet

Firewall

Hardware Upgrades

HIPAA Compliance

Hyper V

IGel Firmware

Inventory Management

IT Management

LAN

Linux

Management

Microsoft Office

Microsoft Windows

Microsoft Windows Server

Network Administration

Network Maintenance

Network Monitoring

Network Support

Network Troubleshooting

Operating Systems

Powershell Scripts

Printer Maintenance

Remote Resolutions

SCCM

SCCM Installation

Server Backups

ServiceNow

Software Deployment

Software Installation

Software Troubleshooting

Supervising Experience

System Analysis

TCP/IP

Technical Support

VMware

VMWare

VPN

WAN

Windows Networking

Experience

Desktop Support Technician 10/2023 to Current

Insight Global Katy, TX

Tracking and managing the inventory of printers.

Handled batch printing tasks using Linux OS.

Managed an Azure SQL database.

Utilized EPIC system to oversee printing processes and ensure output accuracy.

Maintained positive working relationship with fellow staff and management.

Oversaw hardware, software and networking component monitoring, testing, and installation to assist maintenance and migration.

Referred major hardware or software problems or defective products to vendors or technicians for service.

Handled maintenance tasks to promote improved network availability.

Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.

Lent technical support, consulting, and implementation services to maintain system performance thresholds.

Oversaw daily performance of printer systems.

Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Completed routine maintenance and repair.

Identified needs of customers promptly and efficiently.

Maintained updated knowledge through continuing education and advanced training.

Desktop Support Technician 03/2023 to 09/2023

The Intersect Group Katy, TX

Implemented necessary hardware upgrades when required.

Deployed software into end user accounts.

Enhanced functionality by updating iGel firmware.

Performed troubleshooting and repair tasks for all printing equipment.

Revamped system software within scanning devices.Hypoer

Provided technical expertise in deploying, configuring and maintaining virtualization technologies such as VMware vSphere, Hyper-V, Citrix XenServer.

Managed virtual machines running on VMware ESXi hypervisor platform using vSphere client interface.

Break/Fix Technician 06/2020 to 03/2023

DecisionOne Houston, TX

Performed hardware upgrades to enhance system performance.

Solved software issues for end users efficiently.

Collaborated with Network team to oversee VMs.

Oversaw performance and status of virtual machines.

Reconfigured operating systems.

Oversaw server environments.

Performed network stability checks to ensure seamless connectivity.

Utilized SCCM installation for efficient new employee onboarding.

Coordinate with vendors to secure required resources.

Developed and employed Powershell scripts for resource and task automation.

IT Support Technician 12/2016 to 01/2020

Modis Oneonta, NY

Worked with Citrix and EPIC software for system integration.

Deployed shares via active directory within network.

Employed MS Office and 365 for completing project documentation.

Ensured HIPAA compliance by ghosting and formatting hard drives for new medical software.

Deployed software across multiple PCs utilizing network technologies.

Engineered advanced EPIC framework tailored to healthcare group's needs.

Help Desk/IT Troubleshooting 07/2011 to 12/2016

EGS Utica, NY

Resolved network and desktop issues through an internal ticketing system.

Conduct server backups upon request.

Implement account access controls following security guidelines.

Provided software support and general technical solutions for operational, database and security requirements in applications

Provided technical support on hardware and software related issues within the team.

D.O.T. Auditor 03/2009 to 10/2011

Norco Sealy, TX

Supervised data processes across the network infrastructure for the Dept of Transportation.

Designed and implemented a computer and network setup according to management guidelines.

Acquired knowledge in administering remote Linux server systems.

Managed inventory control effectively.

Handled printer connectivity and procurement of consumables for networking needs.

Developed mass communication email system utilizing Blackberry platform.

Education

Bachelors of Fine Arts: Fine Arts

Southwest Texas State University San Marcos, TX

Certifications

Network+, 03/01/10, 11/01/12, CompTIA

A+, 06/01/08, 11/01/10, CompTIA

Projects

Printer Refresh, 10/01/23, 12/01/24, Manage a small group to remove outdated printer hardware and update with new HP printers. Verify items were EPIC compliant. Contacted HP vendor to update EOL items. Add said items to a Azure SQL database. Create SQL records for driver updates and consumables for a large healthcare environment Send remove items to recycle.

Publications

Git Hub repository, 09/01/23, Git Hub, Use GitHub for personal projects.

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