Software Development Scrum Master

Jess Bailey, MBA, PMP

****.*.******@*******.*** • 503-***-****

Summary

Results-driven technical manager with 20+ years of hands-on experience solving tough problems while leading cross-functional and matrixed teams. Expertise in product development, program/project management, and agile software development.

Core Competencies

• Program & Product Management: Agile/Lean methodologies, team mentorship, risk management, journey map/roadmap development, cross-functional leadership, stakeholder alignment, supplier management, Scrum Master.

• Technical Proficiencies: Generative AI, Machine Learning, Cloud, Product Engineering, Software Development, Enterprise Modernization.

• Tools: Microsoft Office Suite, Aha!, IntelliJ IDEA, Maven, Visio, JIRA, Confluence.

• Cloud & Infrastructure Expertise: Cloud development, scalability, quality improvement, sustainability, disaster recovery, and operations management.

Professional Experience

Senior Principal Product Manager

West Monroe Partners • 07/2020 – 05/2024

• Led product discovery, definition, and delivery for global clients including First American Title, OutSolve, and the NEP Group Netherlands.

• Achieved a 30% improvement in OutSolve’s EEOC reporting timelines by identifying roadblocks with the data gathering process and presenting solutions using Generative AI, training models with data gathered through staff and customer feedback.

• Managed a matrixed engineering team of 20 cross-functional staff located across the US, Costa Rica, and the Netherlands.

• Led product activities including design sessions, feedback sessions, sprint reviews, executive steering committees, project kickoffs, and daily standups.

• Product outputs included journey maps, roadmaps, project plans, product backlogs, PowerPoint slide decks, program budgets, staffing plans, delivery and quality plans.

Chief Technologist and Program Manager

Booz Allen Hamilton • 09/2014 – 02/2020

• Technical PM for the digital modernization of the FDA’s drug approval process, improving drug approval times by months and in some cases years.

• Implemented the FDA’s first version of GovCloud, based on AWS.

• Managed a $15M budget and led a 40-member cross-functional engineering team.

• Customer focused leadership: focusing on the customers’ needs first and rapidly delivering features that were most needed.

Chief Engineer

Safran USA • 07/2011 – 03/2014

• Built and delivered TSA aviation channeling systems using Java/J2EE, reducing clearance timelines by 20% for all airline workers.

• Managed supplier relationships and ensured product scalability and quality.

• Directed a $3M budget and led a team of 20 to deliver biometric-enabled solutions.

Technical Project Manager

e-Management • 11/2009 – 07/2011

• Technical lead and PM for a five-person engineering team, building risk management tools using Java/J2EE and open-source frameworks.

• Saved $300M for the Department of Energy by deploying a Risk Management platform that visualizes security controls needed for an Authority to Operate (ATO).

Software Architect/Engineer

US Government • 10/2002 – 07/2009

• Designed and implemented the Virtual Operations Center for US Joint Forces Command.

• Lead Architect of the USPS PostalOne platform, leading a 150-member matrixed team.

Education

• MBA, Strategy/Management • Georgetown University

• BS, Computer Science • Youngstown State University

• Certificate, Machine Learning • Stanford University

• Certificate, Project Management Professional (PMP) • Project Management Institute

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