Customer Service Security Guard

SAMSON MUCUNGUZI

*******************@*****.*** 780-***-**** Edmonton, AB T5H 0M6

Professional Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Skills

Work under minimum supervision

Ability to work long hours

Customer Service

Time management

Social Perceptiveness

Critical Thinking

Excellent Communication

Teamwork and Collaboration

Organizational Skills

Oral and Written Communication

Friendly, Positive Attitude

Multitasking

Decision-making

Pallet jack handling

Conflict resolution

Equipment and Tools Hazards

Experience

Edmonton Food Bank Edmonton, AB

Warehouse Worker (Volunteer)

06/2024 - Current

Providing excellent customer service by quickly responding to inquiries and resolving issues promptly.

Carrying needed tools and supplies from storage and trucks, and returning them after use.

Organizing stockroom by sorting through incoming shipments and determining placement on shelves.

Collaborating with team members to optimize efficiency in the warehouse.

Sorting cargo before loading and unloading

Checking products for accuracy against paperwork, damage, or signs of infestation.

Hamad Int'l Airport Doha, Qatar

Security Guard

11/2014 - 02/2024

Conducted daily security patrols of assigned areas.

Enforced safety regulations and monitored access control points.

Investigated suspicious activity and reported findings to management.

Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Provided customer service assistance to staff and visitors in a professional manner.

Answered questions from the public regarding facility rules and regulations.

Reviewed security logs to ensure proper documentation was maintained.

Qatar Government Doha, Qatar

Security Guard

Education

High School Diploma

Certifications

WHMIS 2015

First Aid Awareness

CSTS 2020

Fall Protection

Environmental Awareness

Emergency Preparedness

Transportation of Dangerous Goods

Alberta Health and Safety Basic for Child Care Providers

Obtained training on “Hospitality” organized by Action for Healthy Communities

Languages

English:

Native/ Bilingual

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