Scrum Master Continuous Improvement

PROFESSIONAL SUMMARY

Agile project management and Cybersecurity expert with over 14 years of experience in Information Technology. Certified SAFE Scrum Master and Certified Project Manager and expert in Agile frameworks such as Scrum, Crystal, SAFe, XP, TDD, BDD, CI/CD, Lean, and Kanban. Skilled in guiding teams through the software development life cycle (SDLC) while adhering to industry standards. Proficient in utilizing project management tools and fostering collaboration across multiple locations. Exceptional communication, conflict resolution, and relationship management skills. Fluent in English and French, committed to continuous learning and fostering a culture of innovation. Skilled in enhancing security postures through robust solutions in high-availability environments. Proficient in assembling security authorization packages compliant with NIST 800-Series, FISMA, and FedRAMP standards, while guiding teams through the software development life cycle using Agile methodologies like Scrum and SAFe. Dedicated to leveraging extensive expertise and a comprehensive skill set, including FedRAMP and incident response, to drive innovative security initiatives and ensure IT governance excellence.

EMPLOYMENT HISTORY

SR SCRUM MASTER/AGILE COACH / ISSO Oct 2022 - Present

Edward JonesUSA, Remote

Spearheaded deployment process improvement by integrating Agile metrics and tools such as Jira Cloud and ServiceNow over a 6-month timeline, resulting in a 15% reduction in deployment-related incidents.

Forge effective communication as a liaison between development teams and stakeholders, employing Agile

Lead Agile transformation, implement security protocols, and foster team collaboration. Drive continuous improvement in project delivery and risk mitigation.

Ensured teams' readiness for Program Increment (PI) planning meetings by accurately estimating capacities and velocities. Utilized Agile metrics to drive successful project execution and alignment, ensuring efficient progress towards objectives.

Facilitated breakout sessions during PI planning to ensure informed decision-making and risk mitigation. Optimized project planning and execution through Agile metrics, ensuring strategic alignment and effective resource allocation.

Integrated live client feedback into team processes, utilizing Agile metrics to boost product quality and customer satisfaction. This contributed to increased customer loyalty and market relevance through this practice.

Optimize Scrum processes, enhance team productivity, and ensure compliance with information security standards. Deliver measurable improvements in project timelines.

Facilitate cross-functional teamwork, mentor Agile practices, and align security measures with business goals. Build strong relationships across departments.

Analyze team performance metrics, identify vulnerabilities, and implement data-driven solutions. Continuously refine project management strategies.

Spearhead innovative Agile methodologies, anticipate future security challenges, and guide teams towards long-term success. Shape organizational Agile culture.

Coach teams, Product Owners, and Program Managers on Agile methodologies, emphasizing continuous improvement and accountability.

Utilize Jira Cloud, power BI for proper visualization, transparency and decision making, Tableau to visualize features and progress, ServiceNow, Helpdesk, Zoom, and Microsoft tools to drive efficiency, resulting in enhanced project outcomes and timely delivery.

Collaborate closely with stakeholders to improve the loyalty program experience, manage dependencies and align project objectives with business needs.

Utilize Agile metrics to ensure project success and stakeholder satisfaction, fostering effective communication and understanding.

Ensure teams' readiness for Program Increment (PI) planning meetings by accurately estimating capacities and velocities.

ISSO/SECURITY ANALYSTSep 2021 - Oct 2022

Robbins Gioia llc

Conducted assessment of the security and privacy controls implemented by an information system officer to determine the overall effectiveness of the controls and the vulnerability state of components, applications and databases residing within the system boundary.

Performed vulnerability/risk assessment analyses to support A&A activities.

Developed solutions to security weaknesses in the Requirement Traceable Matrix (RTM) and SAR, while working on POA&M remediation and Corrective Action Plan (CAP).

Performed assessments on FedRAMP based on customer responsibility documentation and controls provided by the Cloud provider.

Maintained and managed Security Authorization and Assessment packages that include System Security Plans (SSP), Contingency Plans (CP), POA&Ms, SAR, and other relevant security documentations for the system.

Performed risk assessments, develops, and recommends mitigating controls, and remained abreast of advancements that address emerging business and environmental factors impacting assurance levels.

Reviewed procedural documents to ensure compliance with security frameworks, enhancing control measures across 10+ systems within a 12-month period using NIST guidelines and security best practices.

Authored detailed security assessment reports to track system vulnerabilities and compliance gaps, leveraging NIST frameworks to enhance mitigation strategies across 15 systems over 6 months.

Authored and reviewed creating detailed reports on security control effectiveness, analyzing 20+ systems to optimize compliance with NIST standards over a 9-month period.

Led security assessments, implemented robust protocols, and ensured compliance with federal regulations, enhancing overall system integrity.

SR SCRUM MASTER/TEAM COACHOct 2016 - Aug 2021

Universal Tech Consulting Inc

I optimized team collaboration and project success by implementing Agile principles (scrum and kanban). Leveraging robust metrics, facilitating Agile ceremonies, and supporting backlog management resulted in agile workflows and enhanced productivity.

Used ServiceNow and Azure Devops as the main tools for creating workflows, tests automations, code reviews, team collaboration operations and troubleshooting, visualizing backlogs and project progress and incident reporting.

Partnered with other scrum masters and product owners to propose solutions and road maps for the Agile project management Office (APMO).

I fostered team growth and collaboration by resolving conflicts and ensuring adherence to the Scrum Framework. This drove cohesion, effectiveness, and a culture of continuous improvement.

Ensured teams' readiness for Program Increment (PI) planning meetings by accurately estimating capacities and velocities. Utilized Agile metrics to drive successful project execution and alignment, ensuring efficient progress towards objectives.

Facilitated breakout sessions during PI planning to ensure informed decision-making and risk mitigation. Optimized project planning and execution through Agile metrics, ensuring strategic alignment and effective resource allocation

Enhancing project delivery and stakeholder engagement was achieved by guiding teams to make commitments aligned with strategic business value. This facilitated efficient project management and boosted overall project success.

Improved product quality and accelerated delivery timelines were achieved by coaching teams on becoming cross-functional. Encouraging both automated and manual testing enhanced the reliability and speed of product development.

Coached cyber security teams, especially system owners/Admins, Information System Security Officers (ISSO) and Security Analyst on Agile frameworks adoption and its impact on maintaining system security postures, catalyzing mindset shifts towards agility and adaptability.

Utilized Agile metrics to enhance project outcomes and customer satisfaction, driving successful project deliveries and client retention, also used project management tools such as power bi and Tableau for monitoring and visualization of sprint progress at features level.

Contributed to organizational Agile transformation through coaching exercises, driving cultural change and process improvement. Utilized Agile metrics to foster innovation and competitiveness, leading to sustained organizational growth and market relevance.

Ensuring transparency, alignment across teams, and improved communication and collaboration were accomplished by coordinating with the Release Train Engineer (RTE). Displaying sprint metrics and facilitating release meetings fostered a culture of openness and teamwork.

Optimizing system performance and enhancing user experience were realized through supporting data migration to clouds (data warehousing using ETL process) and mobile app feature updates. Utilizing SQL and CI/CD practices resulted in seamless transitions and improved functionality.

SECURITY ANALYST / SECURITY CONTROL ASSESSORJun 2014 - Mar 2016

GeED

Conducted thorough security assessments, identifying vulnerabilities and implementing robust control measures to enhance organizational cybersecurity posture. Selected security control and applied tailoring and control inheritance in Cyber Security Assessment Management (CSAM).

Created POA&Ms and POA&M milestones and requested for POA&M closure using the CSAM tool.

Partnered with stakeholders to develop and implement tailored security policies, standards, procedures, and controls to assure the confidentiality, integrity, and availability of the information technology environment for on-premises as well as cloud-hosted IT applications and infrastructure thereby fostering a culture of cyber awareness across the organization.

Analyzed the type of information collected, processed, maintained, disseminated, transmitted, or stored by or through the information system and determined whether it contained privacy data and financial data, and then determined the security impact that might have resulted from the unauthorized disclosure, modification, or loss of availability of this information.

Led cross-functional teams in executing security audits, resulting in significant risk reduction and improved compliance with industry standards.

Meticulously analyzed security incidents, providing actionable insights and recommendations to strengthen the overall security infrastructure.

SCRUM MASTER/PROJECT MANAGER/ THIRD PARTY VENDOR RISK MANAGERAug 2010 - Jun 2014

GeED

Championed project success and alignment with organizational objectives by overseeing project management processes and implemented agile methodologies where applicable, enhancing project efficiency and fostering a culture of continuous improvement and vendor risk management.

Led Scrum teams and managed third-party vendor risks, driving project success through effective communication and risk mitigation strategies.

Employed traditional metrics and tools (Tableau, power bi) for planning, goal setting, and execution resulted in streamlined workflows and improved outcomes.

Improved project visibility and effective risk mitigation by ensuring transparency throughout the project lifecycle.

Meticulously documenting project plans, status reports, and risk management strategies, utilizing traditional metrics and tools (Azure Devops), facilitated informed decision-making.

Led continuous improvement in project outcomes and stakeholder/ customers satisfaction by overseeing the success of the customers loyalty program meetings and its outcomes, proactively enhancing future project performance.

Managed and prioritized backlog to ensure alignment with project goals, utilizing Azure DevOps for transparent tracking and led to an increase in team productivity.

Facilitated the development of user stories to align project initiatives with customer expectations, leveraging Azure DevOps for an improvement in backlog refinement efficiency over 8 months.

Presented comprehensive project updates and risk assessments monthly to stakeholders, utilizing Azure DevOps, LucidSparks/Charts, enhancing communication and achieving an increase in stakeholder engagement.

Enhanced user experience by directing cross-functional team workshops, increasing customer satisfaction, and leveraging user feedback analysis tools.

Optimized time management across projects, orchestrating resource allocation and scheduling using Azure DevOps.

EDUCATION & CERTIFICATIONS

BACHELOR OF SCIENCE Oct 2006 - Nov 2009

Biochemistry - University of Buea

CISM (Certified Information Security Manager) - In Progress

CompTIA CySA+ (Cybersecurity Analyst)

CSM (Certified Scrum Master) - Scrum Alliance

SAFe 6.0 (Scaled Agile Framework) - Scaled Agile Inc.

Qualys Vulnerability Analyst Certified

Project Manager - International Organization for Project Management (IO4PM)

Six Sigma Green Belt certification - International Six Sigma Institute

SKILLS

PROFESSIONAL SKILLS.

Certified Scrum Master (CSM) with expertise in Agile frameworks: Scrum, Crystal, SAFe, XP, TDD, BDD, CI/CD, Lean, and Kanban.

Proficient in project management tools: Atlassian Enterprise suite (Jira, Jira cloud/Jira Align, ServiceNow expert), Miro, Mural, Trello, Confluence, MS Office (PowerPoint, Excel, power bi, Word), Slack, Rally, and TFS, Tableau, Helpdesk. Part of APMO.

Skilled in software engineering environments: Cyber security (IAM framework), Oracle, SaaS, Java, SAP, ELM, AWS, Google Cloud, Microsoft Azure, Azure Devops.

Experienced in tools and practices: Contact Services, Money Guide, Salesforce, Jenkins, ITIL, Framework1-4, GitHub, Gitlab, SQL, DevOps, data warehousing platform (ETL).

Excellent written and verbal communication skills for effective stakeholder engagement and presentation.

Strong conflict resolution abilities to foster collaboration and problem-solving within teams.

Networking Protocols, Security Tools, Cloud Technologies, Operating Systems, Project Management, Risk Assessment, Vulnerability Management, NIST Frameworks, FedRAMP, FISMA, Cybersecurity, Information Security, Incident Response, Compliance, Cloud Computing, Data Protection, IT Governance, SDLC, Agile Methodology (Kanban, Lean, SAFe), Azure DevOps, Rally, Rally, SmartSheets.

Computer - MS Office Suite (Word, PowerPoint, Publisher, Project and Excel, Teams), Zoom, WebEx, Loom, Slack

Team Management, Conflict Resolution, Problem solving, Excellent Interpersonal and Intercultural Communication, Time Management, Resourcefulness, Adaptability, Collaboration, Ability to work well independently and with a team, Detail Oriented, Strong Organizational Skills.

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