Customer Service Specialist
Resume:
Joshua R Long
*** ******* *** ******, **********, TX 78628
**********@*****.***
Professional Profile
Relevant Skills
Microsoft Windows Operating Systems
Diagnose & Repair Desktops
Networking of computers and systems
Software installation/support in multiple operating environments
Familiar with using and navigating Linux OS distributions
Installation of software / applications on OSX
Relevant EXPERIENCE
Game Master – Blizzard Entertainment
Provided support for players. Duties include management of customer accounts, addressing/solving payment/billing issues, answering inquiries about game/application content, searching logs for events to verify a process completed or failed, understanding route cause of technical issues and resolve issues within scope of support, manage and track bugs within the software, in addition to game-support, supporting various back-end account utilities, including management of customers’ personally identifying information, billing information and payment details
●Awarded for Outstanding Customer Support
●Awarded for Outstanding productivity
Laptop Technician – Merril Tech
Received shipments of laptops to categorize, test for functionality, document and prepare for shipment to customers; duties included physical inspection as well as verification of functional software environment and functioning hardware components
Customer Service – Papa John’s Inc.
11/2010-03/2024
10/2009-8/2010
09/2005-10/2009[1]
Provided management support to shift scheduling and site operations.
Promoted company image and directly responded to customer issues regarding the quality of the product.
Managed site inventory.
Accomplishments:
●Awarded for outstanding Customer Service
●Awarded for 1 year continued of service
Computer Hardware Test Engineer – FoxTec Inc.
02/2008 – 04/2008
Performed low-level hard drive benchmark testing.
Modified/Updated firmware for multiple devices.
Wrote and updated technical documentation.
Accomplishments:
●Awarded for exceeding quality standards
Systems Technician – Durham School Services
05/2007 – 12/2007
Spearheaded closure of regional office.
Verified Inventory Control systems.
Provided onsite technical (desktop/server) support.
Implemented corporate disaster recovery policies.
Aided in the network termination of the LAN.
Accomplishments:
●Installed multiple site acquisitions
●Supported corporate users outside of scope
Data Miner – IE Discovery
02/2007 – 04/2007
Mined sensitive (legal) data for a Department of the U.S. Navy contract.
Cataloged and classified information.
Provided general coding support.
XBox360 Gaming Support
07/2006 – 06/2008
Resolved technical (hardware) issues for the Xbox360 Gaming Console.
Issued RMA’s for unresolved issues.
Provided level I and level II technical support.
Instructed users on connectivity issues.
Accomplishments:
●Improved quality of communications and product understanding.
Facilities Management Support
11/2004 – 09/2005
Processed QA assessments (Data Entry)
Conducted real-time inventory
Used and maintained inventory management hardware and software.
Accomplishments:
●Updated inventory database
●Provided support to users outside scope of responsibility
Related Skills
●Money Handling
●Facility Maintenance
●Customer Support
●Food Service
EDUCATION
Job Ready Training – Austin, Texas
A+, MCDST Certifications
02/2009 – 04/2009
Austin Community Collage – Austin, Texas
Continuing education in Computer Science and Language Arts (Japanese)
09/2004 – 12/2008
Part-time student
Al Price HS - Beaumont, Texas
09/1999 – 05/2004
Professional
Interests
Programming with Python
Procedural Programming
PC/Console Gaming Review
Human Metrics
Total Quality Management/Leadership
Quality Assurance
[1] Broken Employment. First tour from 09/2005 to 07/2006 and current from 07/2008 to 10/2009.
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