Human Resources Services Specialist
Resume:
Mary Isabel Serna
***************@*****.***
Objective:
Seeking employment in Human Resources, where I can utilize my Bachelor’s degree in Business Management and my minor in Human Resources. With my current work experience in Human Resources, and my education. I am positive, that I have the skills and knowledge and to effectively fill the Human Resources position within your company.
Specialization
Human Resources
Technical Support
Employment & labor law
Talent Management Skills
Customer Support
Training and Development Skills
Employee Relations
Excellent Interpersonal skills
Clear Communication Skills
Team Collaboration Skills
Conflict Resolution Skills
Microsoft Office
Experience:
Talogy Talent Management, San Antonio, TX 2021 Present
Toyota HR Assessment Specialist
Support the administration process selection of applicants seeking manufacturing positions within Toyota San Antonio. Managing the staffing process, creating Standardized work, including recruiting, interviewing, and assisting within the hiring process. Responsibilities involve.
Provide professional and efficient support and guidance to HR staffing and candidates.
Maintain and create detailed reports to management containing the overall status of the hiring process of the manufacturing positions.
Conduct and evaluate web-based tests that include Behavioral Interviews, Computer Assessments and Job Simulations.
Conduent Commercial Solutions, LLC San Antonio, TX 2019--2020
Customer Services Specialist/Technician
Worked as an at-home adviser taking inbound calls and assisting callers resolve technical issues with their electronic devices, cellphones and computers.
Provided detailed trouble-shooting steps by utilizing and implementing the company’s tools and guidelines to the fullest.
Fulfilled customer satisfaction surveys at 85% or above which put me at the top 10% for my department.
Volt Workforce Solutions, San Antonio, TX 2018--2019
Customer Services Specialist/Technician
Assisted customers with step-by-step solutions to solve their technical issues.
Provided guidance and support to ensure that the customers were fully satisfied with their products and the company.
Worked with customers over the phone.
CGI Federal, San Antonio, TX 2010--2017
Customer Relations for CMS Medicare Providers Sector
Customer Services Specialist/Escalations
Assisted customers with detailed information of how to keep their accounts in good standings. Worked with the front-line agents by thoroughly investigating the customer’s account.
Developed and implemented a business program that helped agents access customer information accurately and efficiently increasing the help desk satisfactory rating by 25%.
Researched complicated cases to provide more comprehensive service to customers.
Received the 2015 Company Award for Outstanding Company Contribution.
Education:
Bachelor’s Degree in Business Management May 2021
Minor in Human Resources
Texas A&M San Antonio University, San Antonio, TX
Certifications: May 2021
SHRM HR Certification of Readiness and Course Completion Certificate
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