Customer Service Data Entry
Resume:
CHARLES JOHNSON
*************@*****.***
PROFILE
Results-oriented professional, experienced in customer service and committed to excellence. Excel in fast paced environment as well as in supervising and motivating staff. Work well independently and as part of a team. Highly organized and detail and oriented, with excellent Communication skills that create and foster exceptional customer service.
EXPERIENCE
8/2024-11/2024
State Farm/Randstad
Office Mail Clerk, Data Entry
I was in charge of presorting the mail
Scanning documents, prepping mail, making copies of mail
Worked in the vault were all documents are stored
Filed Documents accordingly
9/2023-5/2024
Customer Service Specialist for Credit Card Services
Taking Inbound calls for credit card payments
Helped member with all inquiries regarding the account
Took payments, release holds off accounts due to fraud
Data Entry
9/2022-8/2023
Customer Service Representative for Aspire Loyalty Travel
Took a high level of inbound calls from customers travel
Help with existing accounts
Booked flights, rental cars and hotels for Members
Help customers redeem rewards
10/2019-9/2022
Customer Service Representative for US Bank/Kemper/Dial America
Took a high number of inbound calls for Card holders
Assisted cardholders with their checking/savings accounts
Answered customer inquiries regarding account
6/2019-9/2019
Customer Service Representative/Robert Half/Hertz Corporation
Put a smile on customers’ faces when providing them with excellent service
Helped expedite the car rental process so customers can get to their destination quickly and easily
Secured vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed
Worked at the exit gate to assure customers were in the right car and with the right credentials while exiting
9/2015-6/2019
ACCOUNT REPRESENTATIVE/COLLECTOR, GLOBAL CREDIT & COLLECTION CORP.
Took a high number of inbound calls for a major bank
Assisted customers with their credit card accounts and took payments on accounts
Collected default payments for various clients
Notated customer accounts with accurate information
7/2013-8/2015
STUDENT REPRESENTATIVE/CUSTOMER SERVICE, STUDENT SCOUT
Answered inbound calls from prospective students inquiring about college
Made outbound calls to students who have showed interest in attending college
Followed-up on customer inquiry from the internet
Provided quality customer service to the prospective students. Transferred prospective students to knowledgeable admission representatives so they may get the most accurate information
9/2012-6/2013
PRESS OPERATOR, FEDERAL MOGUL (STAFF MANAGEMENT
Made auto parts for companies worldwide
Reviewed and assured timely production of parts
Verified correct packaging, shipping and receiving of inventory
3/2009-9/2012
CUSTOMER SERVICE REPRESENTATIVE, REGIONAL TRANSIT AUTHORITY
Answered incoming customer inquiries
Mapped most effective routes based on customer needs
2/2008-2009
CUSTOMER SERVICE REPRESENTATIVE, THE WINDOW GUYS
Responded to customer inquiries and resolved customer issues
Scheduled consultations
Performed data entry and outbound calls
3/2006-1/2008
CLIENT RELATIONS/MORTGAGE CONSULTANT, AXIS MORTGAGE CONSULTANT
Scheduled appointments, appraisals and loan pre-qualifications
Answered customer inquires
Made business to business calls to realtors, title companies, and mortgage companies
5/2005-3/2006
CUSTOMER SERVICE REPRESENTATIVE, KINGSWAY FINANCE COMPANY
Followed up with existing clients and developed new business relationships
Answered customer inquires
Performed income documentation and verification
3/2002-4/2005
CUSTOMER SERVICE REPRESENTATIVE, HOMESTART MORTGAGE
Performed loan pre-qualifications, including income documentation and verification
Made business to business calls to realtors, title and mortgage companies
Answered customer inquiries and performed data entry
EDUCATION
HIGH SCHOOL DIPLOMA, EVANSTON TOWNSHIP HIGH SCHOOL
ASSOCIATES/ROBERT MORRIS
SKILLS
Data Entry Press Operator
Video Programming Quark
Director Microsoft Office
ARX Collect Interaction
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