Customer Service Delivery

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VIVIAN AKINYI OJWANG

P.o Box 144**-*****, Nairobi

Cell phone No: +254*********

Email: *************@*****.***

CAREER SUMMARY

Vivian is a dedicated and detail-oriented cleaner with a proven track record of maintaining impeccable cleanliness in various professional settings. With a keen eye for detail and a commitment to excellence. She has consistently exceeded expectations in her role. Her expertise extends across diverse environments, including commercial spaces and shopping malls. Known for her punctuality and reliability, Vivian ensures that all assigned cleaning tasks are completed efficiently and to the highest standards. She possesses a thorough understanding of cleaning protocols and utilizes a range of cleaning equipment with proficiency. She is adept at managing waste disposal, restroom sanitation, and floor care, contributing to the overall hygiene and aesthetics of the spaces she oversees. Her proven reliability and exceptional work ethic make her an asset to any team focused on maintaining high cleanliness standards.

PROFESSIONAL COMPETENCIES/SKILLS

Interpersonal and communication skills

Relationship Management

Flexibility and adaptability skill

Customer Service Delivery

Client Management skills

WORK EXPERIENCE

Period: January 2021 – December 2024

Employer: Happy World Cleaning Services

Position: Cleaner

Key Responsibilities

Sweeping and mopping floors to ensure cleanliness and safety. Handling spills promptly to prevent accidents.

Emptying and replacing trash bins regularly throughout the store and properly disposing of waste and recyclables.

Cleaning and sanitizing restrooms to maintain hygiene standards and restocking toilet paper, hand soap, and other essential supplies.

Dusting shelves, counters, and other surfaces to keep them free from dirt and debris.

Wiping down surfaces to remove fingerprints, smudges, and spills.

Ensuring that cleaning tools and equipment are in good working condition. 2

Responding quickly to any spills or accidents involving products to prevent damage and maintain a safe environment.

Cleaning tables, chairs, and other surfaces in cafeteria or seating areas and collecting trays and utensils for washing or disposal.

Cleaning windows and glass surfaces to enhance visibility and presentation.

Removing fingerprints and smudges from glass doors and display cases.

Ensuring that cleaning supplies, such as paper towels and cleaning solutions, are adequately stocked.

Informing management when supplies need to be replenished.

Communicating with other staff members and departments to coordinate cleaning schedules and address specific needs.

Ensure the overall cleanliness of the mall premises, including common areas, restrooms, and corridors, by regularly sweeping, mopping, and dusting.

Collect and dispose of waste and litter from designated bins, ensuring proper waste management practices are followed and keeping the mall environment clean and hygienic.

Regularly clean and sanitize restrooms to maintain a high level of hygiene, including replenishing supplies such as toilet paper, soap, and hand towels.

Perform routine maintenance on floors, such as vacuuming or carpet cleaning, to keep them in good condition and enhance the overall appearance of the mall.

Properly operate and maintain cleaning equipment, such as vacuum cleaners, floor scrubbers, and other tools, ensuring they are in good working condition.

Report any maintenance or repair issues observed during cleaning duties to the appropriate authorities, helping to address and resolve potential problems promptly.

Follow safety protocols and guidelines while performing cleaning tasks, especially when using chemicals or operating machinery, to ensure a safe working environment for oneself and others.

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

2017- 2021 Manyala Secondary School

Achievement: Kenya Certificate of Secondary Education 2009-2016: Ebukuti Primary School

Achievement: Kenya Certificate of Primary Education REFEREES

Upon request.

Contact this candidate