Medical Assistant Customer Service

Denise Moore

Jacksonville, FL *****

**********@*****.***

Objective: With 20+ years of customer service experience, Medical Assistant training and training as a Medical Office Administration. Perform prior authorizations for Specialty medications. Perform medical bill and coding for Specialty medications. Assist in training other departments in prior authorizations. Would like to secure position with a company where I can utilize my skills and training. Excellent customer service skills. Flexible, work well with others, open minded willing to learn and has very good attendance and Epic experience. NCMA

Work Experience

Medical Assistant

Mayo Clinic-Jacksonville, FL

January 2022 to Present

The medical assistant performs assigned tasks of direct and indirect care in the ambulatory setting to meet the care needs of patients under the direct supervision of a physician (medical acts) or assigned supervisor. The medical assistant participates as a member of the health care team and accepts appropriate delegation from the RN or physician in meeting needs of the patient/family. The medical assistant performs assigned tasks in accordance with the patient care plan, policies and procedures of the organization and principles of relationship-based care. The medical assistant carries out designated activities that are within those functions limited by law to unlicensed health care personnel. Data entry and documentation, problem -solving, active listening, customer service and conflict resolution. Perform prior authorizations for Specialty medications. Perform medical bill and coding for Specialty medications. Contact Investigator

CDC Foundation-Atlanta, GA

July 2020 to March 2021

Medical Assistant/Investigate -Covid-19 related cases. Contact people exposed to the illness. Contact tracing is an effective strategy to decrease community transmission. Gather the information follow protocols and report information to the local health department . Health Support Technician

State of FL Health Department-Jacksonville, FL

January 2020 to June 2020

Medical Assistant/ Health Technician Obtain patient's vital signs enter them in a computer assist the doctor or the nurse practitioner with exams administer immunizations and draw blood. Domestic Engineer/Homemaker

Jacksonville, FL

January 2018 to December 2019

Medical Assistant / private duty

Administer medications on a daily basis. Assist with a bath prepare meals transport patient to appointments.

Medical Assistant

Baptist Heart Specialist-Jacksonville, FL

February 2017 to January 2018

Medical Assistant -Obtain vital signs prepare the patient's charts for the provider performing EKG make sure the patient's medications are up to date as well as contact information and pharmacy information. Medical Assistant

Family Care Partners-Jacksonville, FL

February 2015 to March 2016

Education

College Degree

High school diploma or GED

Skills

• Hospital Experience Clinical Experience and Administrative experience. CPT 4 /ICD-10 / HCPCS Medical billing and Coding. Prior authorizations. Communications Inventory control collections Problem solving Accounting skills Claims appeal Dependability EHR /EMR CPR certified Customer Service Insurance verification Microsoft word Medical Office Procedures Referral coordination Microsoft excel Appointment Scheduling Medical terminology Microsoft power point Data entry Strong Insurance Medical Records with Epic experience.

• Patient Care

• Medical Coding

• ICD-10 (5 years)

• Epic

• Transcription

• Nursing

• Medical Scheduling

• ICD-10

• Medical office experience

• Vital signs

• Patient care

• Care plans

• Documentation review

• Customer service

• Medical terminology

• Experience administering injections

• Medical records

• Windows

• Outpatient

• Adobe Acrobat

• Microsoft Access

Certifications and Licenses

CPR Certification

September 2023 to August 2025

Driver's License

Contact this candidate