Customer Service Human Resource
Resume:
STEPHANIE RHENOSTER
** ***** ******, ********* **** / 071*******
*.*********.**@*****.***
OBJECTIVE
Seeking a role where I can gain exposure to different areas of the business and explore potential career paths within the organisation, to apply my customer service skills and passion for delivering exceptional experiences to support client needs and ensure customer satisfaction. SKILLS AND ABILITIES
Strong communication skills, critical thinking and decision making, adaptability, teamwork, time management, attention to detail, leadership skills, problem solving, discipline, patience and quick learner. EXPERIENCE
Standard Bank/ Frontline officer 09/2014 till 10/2018
• I was responsible for cash deposits and wfthdrawals, and all other fonn of payments from clients.
• Cross sold banking products and referred appropriate banking solutions.
• Helped customers with personal banking.
Provided excellent customer service.
• Balanced cash drawer and maintained count accuracy.
• Trained incoming tellers.
• Gave overrides to fellow tellers when necessary
Cape Union Mart/ Old Khaki / Shop Assistant.
Helping customers find products that meet their needs Describing product features and benefits
Processing refunds and exchanges
Keeping the store clean and tidy
Assisting with shop opening procedures
Tracking and reporting sales records
Capitec Bank/ Service Consultant.
06/2020 Till 1212020
01/2022 Till 10/2024
My key responsibilities where to sell the bank's products and services to customers, making sure they take up new products, handle client complaints and queries, making sure I escalate it to correct department.
• working with clients to understand their needs and to agree the scope of each consulting project.
• conducting research, surveys and interviews and analysing data to gain insights into the business.
• analysing statistics.
• detecting issues and investigating ways to resolve them EDUCATION
IQ Academy 2024 till 2025 Human Resource Administration (short course) REFERENCES
Standard Bank Manager Old Khaki Manager Capitec Bank Manager Mr Luthi Boqo - 071******* Mr Gavin Bowler - 087******* Mr Bradley De Wee - 087******* o-·•
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COMMANDER.SHJEUl
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1.0. No. 931-***-**** 087
NOTICE
OF
PERSONAL
PARTICULAR_
Any changes
10
the
personal
partic1,1lars
in
your ID
Book
must
be
com'mumcated
to
all
rele\lanl parties.
NOTICE
Of
CHANGE OF ADDRESS
1,
Keep .the NOTICE
01-
CHANGE
OF
ADDRESS form In this pocket
to
report,a change
of
address
or
a
change
in
paltlcular
of
your
pre~sent
.,
; -
1
·••
address
e.g.
name
of
street a
..
,
street number etc,
2.
Hand
in
at or post
to
the
nearest
•
reg10nalld1str1et
office
of
the
DEPARTMENT
OF
HOME AFFAIRS
1111111111111111
S.A.ClllZEN
SURNAME
RHENOSTER
FOA(IIAHES
STEPHANIE
COUNTRY
OF
BIRTH
SOUTH
Af"RICA
OIi
-rt:
OF
8111
TH
1993-12-27
DI\TEISSUED
2010-11-23
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BY
AUTHORITY
OF,
1-0DERAL·
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REPUBLIC Of IOUTH AFRIC• --- -COMMANDER..SlilELa, S I ITH AFRlr..AN P("II rr-i:: C:FP\llf"'I:
;N' atiol1a1 Se~~r CertifiCate ;
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Witt, effect from~ 2012 I j •
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Standard Bank/Certificate
of
/ Service 2018
This
is to certify that
The
Standard
Bank
of
South Africa Umfted
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Date
of
commencement
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Dateoftermlnatlon
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Remuneration
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Bank
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Africa Limited
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Booe
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Boo«I, Stellenbosch
7613
capiteobank.co.za
tltCAPITEC
21/10/2024
Certificate
of
Service
To
whom
it
may concern
This is to certify that Stephanie Rhenoster has been employed by Capitec Bank Limited as
set
out
below.
Employee Full Name
Identity Number
Job
Title
Employment Type
Date Engaged
Termination Date
Kind Regards
HUMAN
RESOURCES
CAPITEC
BANK
LTD
P.O. BOX 12451
DIE
BOORD
7613
Stephanie Rhenoster
Service Consultant
Permanent
10/01/2022
25/10/2024
People Engagement Centre
Capitec
*******@***********.**.**
Page 1
of
1
t
+2711
789
1957
e:
****@***.**.**
w:
www.cps.co.zo
•
V
Cornerstone
Performance
Solutions
39
Grove street. Ferndale, Rondburg
Change
Tomorrow
12
August 2024
To
Whom
It
May
Concern
confirmation
of
ouaHflcation
obtained
through
cornerstont
P9rformance
Solutions
This
letter
serves
to
confirm
that
Stephanie Rhenoster,
Identity/Passport Number:
93122703TI087,
has
successfully
met
all
the
criteria
for
the
core Banking
and
Financial Services Qualification
NQF
4,
during
the
period
of
2022/n/01
to
2023/10/31,
which
was
successfully
moderated
and
approved
by
the
BankSET
A.
The Further Education
and
Training Certificate in Banking is a
121
Credit,
NQF
Level 4 qualification, with
SAQA
ID: 2018&.
This qualification is
FSCA
approved
and
recognised
for
FAIS
"Flt
and
Proper•.
Cornerstone Performance Solutions is registered
as
a Private Higher Education
tnstitution
in
terms
of
Section
54(1)/C
of
the
Higher Education Act,
1997
(Act
No:
101
of
1997),
and
Regulation 16(4)(a)
of
the
Regulations
for
the
Registration
of
Private
Higher Education Institutions, 2002
and
as
reflected
on
Certificate No:
2020/HE07/001. Cornerstone Performance Solutions is also a fully accredited Skills
Development Provider
of
the
BankSETA
Education
and
Training Quality Assurance
body
with
the
Accreditation number: 557023.
Should
you
have
any
further queries, please
do
not
hesitate
to
contact
me.
Yours sincerely,
Karen Verster
Registrar
and
Compliance
Manager
******@*****.**
+2711
789
1957
Cornerstone Porformonce SOiutions (Pty) Limited
I
Company
Registrot,on 2002/007499/07
VAT
Rogi&lrOtlOn
407018Q719
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BBBEE
cert/lied contributor
...
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SRSRG11H
Your Reference
Stateaent of Credits
.Student Previous ... nullber Surn.e
Date of Birth
Identity Nuaber
Matriculation
Qualification
NQF specification
: 6173-901-7
RHENOSTER STEPHANIE
1993·12•27
: NSC DEGREE ADMISSION
: Higher Certificate in Accounting Sciences
: Exit Level s. Kini- Credits 128
Year Month Code Haae of Study Unit
2017 JUN AUE159-1 Introduction to Auditing
2017 JUN CAS150-1 Perspectives on Accountancy
2817 JUN CLA158-3 Coaaercial Laltif IC
2017 MY EhW158-4 Practising Workplace English
2817 OCT FAC158-1 INTRODUCTORY FINANCIAL ACCOUTNING 2817 OCT FAC158·2 FINANCIAL ACCOUNTING PRINCIPLES~ CONCEPTS AND PROCECNJRES
2817 HCN,..158·1 Business Kanageaent IA
Total nuaber of NQf credits 84
Each credit equates 18 notional hours.
The above qualification has not been coapleted.
Yours faithfully
Prof M S Nothata
Registrar
UNlSAI=::
85968
S Coaaent NQF level NQF crds
58
90
so
63
58
so
56
Passed 12
Passed 11dth Distinction 12
Passed 12
Passed 12
Passed 12
Passed 12
Pused 12
U Y ol South Alric.a
Pretler S1reet Muckleneuk Ridge. City o/Tshwane
PO Box 392 UNISA 0003 South Alric.a
Telephone: +27-12-429-**** Facsimile: +27-12-429-**** www.unisa..aczt
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