Customer Service Baton Rouge

Nicole Allen

**************@*****.*** 225-***-**** Baton Rouge, LA

SUMMARY

Dedicated professional with 9 years of experience in patient care, customer service, and early childhood education seeking an Office Manager position. Skilled in managing operations, conflict resolution, and fostering strong relationships with clients and staff. Currently pursuing further education in Child Development and Business Management, demonstrating commitment to continuous learning and leadership capabilities. WORK EXPERIENCE

All My Children's Enrichment Center Baton Rouge, LA Early Childhood Educator Present - Present

• Foster developmental growth and skill acquisition in early learners through engaging educational activities and attentive care.

• Enhance classroom environment and safety through regular sanitation of toys and equipment, and effective conflict resolution among children.

• Build strong, communicative relationships with parents, providing updates on child progress and daily center activities.

Mildred Domingue c/o Ivroy Griffin Baton Rouge, LA Personal Care Assistant Jun 2020 - Nov 2021

• Assisted with personal care tasks, including bathing, dressing, grooming, and medication management to support patient daily living activities.

• Monitored patient vital signs, reporting any significant changes to the healthcare team, and ensured a clean, sanitized living environment.

• Documented patient care observations in medical records accurately, providing a reliable basis for healthcare professional reference.

• Offered emotional support and companionship, upholding infection control protocols and coordinating with families and healthcare teams to optimize patient care. Baton Rouge General Medical Baton Rouge, LA

Patient Observation Tech May 2013 - Oct 2015

• Monitored vital signs and reported abnormalities to nursing staff, ensuring prompt and accurate communication of patient conditions.

• Documented patient interactions and care activities in electronic medical records, while maintaining strict confidentiality of all patient information.

• Supported patient care by providing comfort measures, assisting with activities of daily living, and facilitating transportation to medical appointments within the facility. West Telecom Baton Rouge, LA

Customer Service Representative Jun 1999 - Mar 2004

• Managed incoming customer communications, achieving departmental goals for response times and reducing customer complaints through empathetic engagement and active listening.

• Enhanced customer experience by guiding product selection, handling order processes, and coordinating shipment tracking to guarantee accurate and prompt deliveries.

• Contributed to team knowledge by providing product training for new hires, and improved sales through effective upselling and cross-selling based on customer needs. EDUCATION

Baton Rouge Community College

Some college, Child Development and Business Management Baton Rouge, LA

Present

Istrouma Senior High School

High School Diploma, General Studies

Baton Rouge, LA

May 1999

Woodland High School

10th Grade, General Studies

Baton Rouge, LA

May 1997

CERTIFICATIONS

CPR Certification

Child Development Associate Certification

First Aid Certification October 2023 to October 2025 SKILLS

Cleaning Experience • Cash Handling • Food Preparation • Food Service • Cashiering • Food Production • Kitchen Experience • Busser • Meal Preparation • Food Safety • Merchandising • Pos • Serving Experience • Food Handling • Home Care • Caregiving • Laundry • Retail Sales • Kitchen Management Experience • Cooking • Early Childhood Education • Toddler Care • Childcare • Experience With Children • Upselling • Classroom Management • Hipaa

• Medication Administration • Vital Signs • Infant Care • Infection Control Training • Babysitting • Supervising Experience • Teaching • Tutoring • Autism Experience

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