Quality Assurance Engineer

DIVYA RAVINDRAN

Seattle, WA 651-***-**** **********@*****.***

SUMMARY

• 12+ years of extensive experience in manual and automation testing of web, mobile, and API-based applications across domains like Sales Engagement, Healthcare, Finance, Insurance, and eCommerce

• Expertise in designing and executing test strategies, test plans for complex software systems

• Skilled in identifying, isolating, documenting, and tracking bugs to resolution, with a strong understanding of (SDLC) and Software Testing Life Cycle (STLC) in Agile and iterative development environments

• Adept at collaborating with cross-functional teams, including developers and product managers, to enhance quality standards EXPERIENCE

Amazon Inc, Quality Assurance Engineer

Amazon Lists Experience Jul 2024 – Present

• Led QA efforts for Amazon Lists feature across desktop and mobile platforms, ensuring compliance with requirements and flawless execution

• Designed and executed test strategies covering resource estimation, test plans, and test reporting, leading to successful launch of Unified Lists and keyword adding experience

• Conducted iterative test passes to identify and resolve critical bugs impacting customer experience

• Validated features on iOS and Android devices using Xcode and Android Studio

• Supported testing across multiple devices and platforms, including desktop, mobile browsers, and various operating systems

• Fixed failing automated tests in the CI/CD pipelines Amazon Prime Videos Jan 2024 – Mar 2024

• Conducted quality assurance testing for Prime Video on the Amazon app, ensuring all requirements were met

• Managed the end-to-end QA process for live streaming projects on Prime Video across multiple Amazon Fire TV Stick versions

• Led QA and performance testing for Amazon Fire TV devices, delivering optimal performance and a seamless user experience across diverse models and software versions

• Validated features and functionality on iOS and Android devices using Xcode and ADB (Android Debug Bridge) commands Amazon Core Shopping Oct 2022 – Mar 2023

• Conducted QA testing for Amazon's core shopping workflow across desktop, mobile web, mobile app, and backend systems

• Supported testing and launch for Inspire functionality on iOS and Android devices, ensuring timely delivery and managing sign- offs during peak holiday periods

• Developed and enhanced test cases, managed CI/CD pipelines, and acted as gatekeeper for production deployments

• Resolved automation infrastructure issues, including OS updates and version merges, while managing on-call responsibilities

• Validated Regression features using automated frameworks built with Selenium and JavaScript Meta, Quality Assurance Engineer Aug 2023 – Dec 2023

• QA for Milan devices and connectivity on Android and iOS devices

• Used ADB commands to flash the device and check the compatibility on Android platform

• Used an inbuilt companion app to check compatibility with iOS devices

• Responsible for all the QA efforts associated with the critical launces

• Performed Dogfooding for the devices for maximum test coverage Ernst and Young (EY), Quality Assurance Engineer Oct 2021 – Sep 2022

• Led QA efforts for the USAC (Universal Service Administrative Co.) application powered by Microsoft Dynamics 365

• Created detailed test plans based on business requirements and user stories using Azure DevOps Server (ADO)

• Validated the IVR (Interactive Voice Response) call management system implemented with Amazon Connect Server

• Collaborated with the development team to perform UAT testing and tracked issues in ADO for resolution

• Developed and executed test scripts for regression testing and multi-user scenarios using an in-house automation tool

• Conducted compatibility testing across various operating systems and devices

• Tested backend services with SQL queries and validated APIs using Postman and Charles Proxy Amazon Inc., Quality Assurance Engineer

Amazon Photos Mar 2021 - Sep 2021

• Conducted end-to-end QA for the Amazon Photos web application, ensuring features met requirements

• Managed QA processes for a comprehensive design overhaul of the Amazon Photos app

• Executed iterative test passes to identify and resolve critical bugs impacting customer experience

• Validated web app synchronization with devices such as Alexa and mobile platforms

• Tested features on iOS and Android devices using TestFlight builds and Android Studio

• Verified desktop app functionality, ensuring photo uploads synchronized seamlessly across devices

• Performed localization testing to confirm accurate data upload and storage across supported languages

• Utilized SQL and PL/SQL queries to validate backend data updates Outreach (Sales Execution Platform), Quality Assurance Engineer May 2020 - Jan 2021

• Managed QA processes for Knowledge AI Assistant (KAIA), a real-time transcription product designed to help sales representative close deals faster

• Developed comprehensive test plans, including testing strategies, approaches, and scopes, focused on customer-centric outcomes

• Led triage meetings with developers to resolve critical bugs during the alpha launch phase

• Ensured beta readiness for launching KAIA to over 10,000 customers

• Executed test cases using TestRail and managed projects effectively using JIRA

• Tested APIs using Postman and performed automation testing with Selenium and JavaScript UW Medicine, Quality Assurance Engineer Jul 2017 - Jan 2020

• Analyzed business and functional requirements to develop detailed test plans and strategies

• Developed and executed automated front-end functional test cases using Selenium (IDE and WebDriver)

• Conducted various testing types, including Black Box, UAT, Functional, Regression, and End-to-End testing for mobile devices, websites, and mobile apps

• Performed browser compatibility and regression testing to ensure seamless functionality across platforms

• Continuously monitored and enhanced testing processes to improve quality, efficiency, and effectiveness for new functionality pre-release and post-release maintenance

Cheran Infotech, Quality Assurance Engineer Feb 2013 – Sep 2016

• Delivered end-to-end testing services to ensure maximum test coverage and quality assurance

• Specialized in test planning, test case design, review, execution, scripting, defect management, and reporting

• Led triage meetings with developers and management to evaluate quality metrics and prioritize defect resolution Tata Consultancy Services (Citi Bank), Quality Assurance Engineer Jan 2011 – Oct 2012

• Analyzed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) while actively participating in sprint planning, review sessions, and Scrum meetings

• Developed automation framework processes and scripts using HP UFT

• Collaborated with engineers to perform security testing and identify potential vulnerabilities TECHNICAL EXPERTISE

Testing Tools: HP ALM, HP UFT, TestRail, Selenium WebDriver, Selenium Grid, Cypress API Testing: Postman, Rest Assured, SOAP UI

Languages: Java, JavaScript, SQL

Agile / Test Management: Jira, Rally, Kanban

IDEs: Eclipse, IntelliJ, Xcode, Android Studio

CERTIFICATIONS

2014 ISTQB CTFL Certified Tester

2009 SCJP (Sun Certified Java Programmer)

EDUCATION

2010-2012 Master of Business Administration (MBA), Anna University Chennai, India 2005-2009 Bachelor of Engineering (B.S. /B.E.), Information Technology, Anna University Chennai, India

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