Data Analyst Customer Service

IFFAY OLANIYI

Blackwood, NJ 856-***-**** *********@*******.***

https://www.linkedin.com/in/iffay-olaniyi

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with extensive experience in technical troubleshooting, client support, and operations. Proven ability to resolve complex customer issues with clear, empathetic communication while managing high workloads in fast-paced environments. Skilled in data analysis, problem-solving, and process optimization. Currently pursuing a Data Analyst certification to enhance analytical and decision-making capabilities. TECHNICAL SKILLS

Programming Languages: HTML5, CSS, JavaScript, Python, SQL, Java, Ruby, C#, PHP Cloud Computing: Amazon Web Services, GitHub Copilot ChatGPT Software: React, MySQL, Node, Express, MongoDB, MERN Operating Systems: Linux, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008 & 2012

Troubleshooting and Support: Remote diagnostics, hardware and software support, ticketing systems, issue escalation

PROFESSIONAL EXPERIENCE

Apple Inc. Specialist 10/2022 – 05/2024

● Delivered top-tier customer service to resolve technical issues and elevate the client experience.

● Assisted over 300 customers monthly while managing high-priority tasks, showcasing exceptional multitasking and organizational skills.

● Led efforts to increase AppleCare+ adoption by 52%, generating $320,323 in additional revenue through team collaboration and targeted solutions.

● Mentored new hires, supporting their growth in technical expertise and customer service strategies.

Code Ninjas Office Administrator 09/2019 – 10/2023

● Supervised scheduling and communication for staff and students, ensuring seamless day-to- day operations.

● Trained and coordinated a team of instructors, enhancing productivity and maintaining service quality.

● Optimized workflows using data analysis tools like SQL and Python to achieve program efficiency improvements.

● Ensured compliance with organizational policies while managing competing priorities in a fast-paced environment.

Prudent Choice Service Data Operation Consultant 10/2016 – 10/2022

● Directed workflow optimization initiatives, improving data validation efficiency by 60%.

● Collaborated across teams to troubleshoot operational challenges, driving high-quality service delivery.

● Communicated with stakeholders to refine processes and align data solutions with business objectives.

TECHNICAL TRAINING

NPower Remote 3/2024 – 8/2024

Full Stack Developer

● Gained experience in data management and problem-solving through hands-on front-end and back-end development training.

● Developed collaborative and communication skills while working on Agile-based team projects.

● Acquired essential back-end development skills through practical training in server-side scripting with Node.js, utilizing Express.js for efficient routing and building scalable web applications.

LasComp Institute of IT

MCA Data Analyst Associate 11/2024 - present

● Conducted advanced SQL queries for data analysis and database management, optimizing data workflows.

● Created interactive dashboards and reports using Power BI, effectively visualizing key business metrics.

● Built and deployed cloud-based data solutions leveraging Azure Data Fundamentals.

● Completed hands-on labs and real-world projects, applying data analysis techniques to solve business challenges.

ACHIEVEMENTS

● Awarded for my academic excellence throughout my associate degree.

● Completed Full Stack Developer Training with NPower, gaining proficiency in front-end and back-end technologies.

● Recognized for consistently delivering high customer satisfaction rates at Apple.

● Improved data reporting processes, leading to enhanced workflow efficiency by 60%.

● Successfully managed competing priorities while maintaining accuracy and exceeding performance targets.

EDUCATION & CERTIFICATIONS

Associate in science in Computer Information Systems Camden Co. College May 2024 MCA Data Analyst Associate Certification In Progress Google Professional Certificate: Introduction to Git and GitHub Coursera June 2024

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