Customer Service Production Supervisor

JOSEPH L. MCGOWAN

**** **** ****** **. ** 828-***-**** (H) 970-***-**** (M)

Hickory, NC 28601 *********@**********.***

SUMMARY

Experienced manager with vast operations background. Proficient in operations, purchasing, distribution, training and coaching employees. Skilled in process management with both yeast and chemical leavened product. Oversaw construction and start-up of two complete facilities.

SKILLS

Leadership • Management • Customer Service • Profit & Loss • Budgeting • Ordering Supplies • Recruiting and Training • Equipment Selection • Interpersonal Relationships • Implementing Safety Regulations • Quality Audits SQF and AIB • Verbal and Written Communication • Time Management • Evaluating Performance • Inventory Control Material Resources • Directing Projects • Quality Control Analysis • Observant • Willing to Travel

WORK EXPERIENCE

Production Supervisor AdvancePierre, Claremont, NC 2017

Primary responsibilities include; Scheduling production to meet employee availability, adherence to GMP's, safety policies, accident investigation, daily reports for units produced, waste per shift, downtime per shift, labor costs and profit and loss reports.

•Scheduling two overlapping production labor shifts.

•Adherence to safety policies.

•Manage production orders averaging 200,000 units per shift.

•Promote GMP’s to the associates including weekly safety meetings and monthly safety audits.

•SQF certified.

Assistant General Manager Steven Roberts Original, Pembroke, NC 2015 – 2016

Primary responsibilities include; Production, packing, sanitation, maintenance, headed up the safety committee, product quality, lean manufacturing, equipment installation and start up and employee training.

•Managed production, packaging, maintenance and sanitation for 350+ employee plant.

•Profit & loss responsibilities for $45 million yearly production revenue.

•Spearheaded installation of $1 million robotic production line.

•SQF certified.

Quality Assurance Manager, Bakery Quiznos Subs, Denver, CO 3/2013 – 11/2015

Primary responsibilities include; Vendor relationships, plant and shipping audits, specification creation and adherence, 90% travel, R&D on new projects for bread and desserts and coordinated new project rollouts.

•Evaluate and scored all bread, desserts and specialty products.

•Worked extensively with company vendors to ensure supply specifications and quality expectations were adhered to.

•Assisted in development and formulation of six new bread varieties and upgrading of existing product offering. Oversaw from prototype testing through product implementation.

•Introduced three new LTO dessert bars.

Operations Manager Engeman Enterprises, Loveland, CO 9/2011 – 3/2013

Primary responsibilities include; Physical plant and grounds, OSHA compliance for ammonia refrigeration, interviewing and hiring, five direct reports, all receiving, storing and shipping of customer goods, PM on all systems and truck fleets, scheduling inbound and outbound shipments and daily revenue reports.

•Coordinated operation of 40,000 sq. ft. frozen warehouse including management of five direct report employees responsible for incoming and outgoing shipments.

•Monitored ammonia refrigeration systems and responsible for OSHA compliance.

•Implemented frozen packaging service to customers, including case packing under controlled temperatures, and generating six new positions and guaranteeing $20,000 monthly revenue.

Bakery QA Tech Quiznos Subs, Denver, CO 2/2009 – 1/2011

•Supported all bakeries doing business with company from Chicago to east coast

•Included 90% travel among four baking plants

•Worked with plant QA personnel to ensure all specifications and quality standards were met

•Coordinated product launches and wrote specification sheets for new products

Gerards Bakery, LLC. 1989-2008

Longmont, CO and Mount Airy, NC

Primary responsibilities include; Production scheduling, labor staffing, interviewing, policy enforcement, creating safety department, purchasing commodities and ingredients, negotiating contracts with vendors, equipment evaluation and purchasing, overseeing construction of two new plants, creating department and plant budgets, P&L responsibility and had six direct reports and 95 employees.

Plant Manager

•Tracked construction of 70,000 sq. ft. bakery to become operational in January 2006.

•Staffed and hired plant management with only production manager position filled beforehand.

•Tracked equipment installation, set up vendors / supply base, and trained all line personnel.

•Created and managed annual budget for $7 million plant and had monthly P&L reporting.

•Fostered quality personnel and quality production environment while spearheading safety committee.

VP, Procurement and Frozen Distribution

•Managed all purchasing for plants located in California and Colorado including commodities, packaging and operational equipment.

•Reduced packaging costs at California plant by $84,000.

•Tracked daily inventories for frozen product and adjusted production as necessary.

VP, Operations

•Headed all production and packaging for growing wholesale company.

•Grew sales from $1.5 million to over $5 million in revenue.

•Oversaw construction of a new facility and production implementation within 36 hours.

•Managed four direct reports and 90 indirect employees.

•Formulated and produced numerous new product varieties for food service and large national customers.

Production Manager

•Grew annual revenue from $1.5 million to $3.5 million over three years.

•Managed daily production schedule for bi-weekly shipments.

•Participated in cross-functional teams for new product launches.

Production Supervisor

•Managed daily production order fulfillment.

•Scheduled production runs and 30 employees.

•Procured ingredients and packaging materials.

•Initiated department-wide safety program.

EDUCATION

Mesa College, Grand Junction, CO

Associate of Applied Science in Law Enforcement

CERTIFICATIONS

American Institute of Baking, Lawrence, KS

Bread and Rolls Certification

HACCP Certification

Sanitation

Training the Trainer

American Society of Baking, Chicago, IL

Executive Committee Board Member four years

Session Chairman on the topic of ESL

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