Customer Service Representative

Kratina Rice

Schenectady, NY *****

518-***-****

***************@*****.***

OBJECTIVE: Seeking a challenging position in a reputable organization where I can utilize my experience, knowledge and customer service skills.

EXPERIENCE:

CVS Health Corporation, NY (Remote) Nov 2017- Present

Customer Service Representative

●Handle incoming customer inquiries via phone, email, or online chat

●Address inquiries regarding prescription refills, insurance coverage, billing questions, store locations, and product availability

●Investigate problems, identify solutions, and take appropriate action to resolve customer concerns in a timely manner.

●Explain details about medications, over-the-counter products, and other healthcare services offered by CVS

●Access and update patient records within company systems while maintaining confidentiality.

●Document customer interactions and details within the CRM system.

American Maintenance, Saratoga Springs, NY May 2015- Nov 2017

Cleaning Supervisor

●Liaise with the manager on a daily basis regarding current tasks and assist in the planning of future tasks.

●Ensured all assigned duties are carried out, and that resources are efficiently utilized.

●Ensured that the school’s policies and procedures are adhered to by staff.

●Acted as a communication conduit between management and staff.

●Maintained and controlled use of stock, equipment & consumables.

●Timeously requested purchase of consumables, equipment, and materials.

●Assisted the manager to maintain the asset register.

●Actively promoted Health and Safety and reported any breach directly to the Manager.

EDUCATION

High School Diploma

St. Anne Institute, Albany, NY 1992

SKILLS

MS Office Suite (Word, Powerpoint, Excel)

Outlook

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