Human Resources Service Advisor

Alejandro Soto

Katy, Texas ***** ****************@*******.***

Summary

Motivated service advisor focused on developing and maintaining customer satisfaction. Proactive in the high volume automotive industry and dedicated to optimizing team performance. Establishes communication with various departments for better execution of company goals. Education

Universidad Rafael Belloso Chacin, Venezuela

Bachelor of Administrative Studies, Human Resources, July 2017 Houston Community College- Houston, Texas

GED, May 2019

Experience

Service Advisor November 2020- Present

AutoNation, Chrysler Dodge Jeep Ram – Katy, Tx

● Provide a complete and detailed cost estimate based on customer concerns

● Establish working relationships with technicians to ensure an accurate repair timeline

● Learn and explain new technologies to customers in easy to understand verbiage

● A liaison between service technicians, parts department and customers

● Perform post service inspections

● Write and track repair and maintenance orders about 200 service repair orders monthly

● Maintain accurate and detailed documentation on customer current and future repairs Corporate Trainer January 2020- July 2020

AT&T Business – Houston, Tx

● Provided training to incoming employees

● Recruited sales representatives and managers

● Conducted orientations, and developed individual coaching plans to lower turnover

● Executed trainings to improve knowledge and productivity

● Identified customer needs to deliver relevant product solutions and promotions to meet target budgets Service Porter

AutoNation, Ford – Katy, Tx January 2019- January 2020

● Greeted incoming customers and directioned to their service advisory

● Recognized by management for providing exceptional customer service.

● Organized vehicle inventory lot and storage areas

● Maintained grounds, buildings

Soccer Coach

Solo Futbol F.S.C – Zulia, Venezuela January 2015- December 2018

● Developed training and exercise programs to meet individual requirements and team play strategies

● Maximized athlete performance by overseeing targeted physical conditioning programs

● Prepared athletes for games with well-coordinated schedules of practices and individual training

● instilled disciple and lead by example to over 100 students Human Resources Assistant Intern

Alejandro Soto

Katy, Texas 77494 ****************@*******.***

Farmacias Unidas – Zulia, Venezuela February 2017- July 2017

● Developed and maintained training materials and benefits packets for new hires.

● Reviewed all candidate documentation, including identification, references, and background checks in alignment with hiring protocol.

● Planned and executed recruitment events to bring in area candidates Skills

Fluent in English and Spanish

Proficient in Microsoft Office Tools, CDK/ADP

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