Software Engineer Technical Support
Resume:
Kathy Chandler
***************@*****.***
Senior Software Engineer
AFLAC 8/24 - present
• Conduct in-depth analysis and research to identify and resolve long-standing issues,
improving operational efficiency and system performance.
Collaborate with the product owner to prioritize tasks and ensure that business need are effectively met and delivered
Technical Skills:
COBOL, JCL, DB2, SQL, SPUFI, CICS, Easytrieve, Endevor, CA7, Debug, Agile, scrum, mainframe utilities, JIRA.
Senior Developer / Systems Analyst
Truist / SunTrust 6/15 - 8/24
• Provide comprehensive technical support for credit cards, debit cards, and stored value cards.
• Proven track record of delivering multiple successful projects working diligently to ensure that every project is executed with precision and excellence.
• Collaborate with cross-functional teams to drive successful project installations.
• Provide guidance and support to my team to ensure the successful execution of work.
• Strive to create a collaborative environment that fosters creativity, innovation, and teamwork. Committed to ensuring that every project or production fix is completed in a timely fashion, within budget, and to the highest possible standards of quality.
• Adept at providing on-call support to resolve issues expeditiously, and I strive to maintain open lines of communication to keep everyone informed throughout the resolution process.
• Possess strong program development and unit testing skills that enable me to create high-quality software.
Technical Skills:
COBOL, JCL, DB2, SQL, SPUFI, CICS, Easytrieve, Endevor, CA7, Changeman, CA Workstation, Debug, ESP, Waterfall, Agile, mainframe utilities.
Senior Developer
Capital One 10/14 - 5/15
• As a skilled technical support specialist, I successfully provided assistance on the ACH / PEP+ application. I implemented Lockbox changes for commercial vendor payments and file transmissions, and skillfully applied infrastructure upgrades to the PEP+ vendor application. Moreover, I streamlined banking operations by automating manual processes, and I collaborated closely with vendor to bring PEP+ in-house, resulting in a more efficient and effective system.
Technical Skills:
COBOL, JCL, DB2, SPUFI, SQL, CICS, Easytrieve, TSO/ISPF, Panvalet,
Control M, FileAid, Agile - Scrum, Kanban, mainframe utilities.
Systems Analyst
First Data 2/14 - 10/14
Provided crucial support in coding for multiple client projects, including Exxon Mobile FED Buypass, Visa/MC mandates, and PIN. Efficiently troubleshooted issues and ensured error free code.
Developer
Macy’s Systems & Technology 12/12 - 2/14
I played a critical role in supporting divisional accounting and inventory applications. My responsibilities included providing fixes to existing processes, developing new processes to improve efficiency and accuracy, and provided on-call support to ensure timely resolution when production issues arose.
One of my achievements was developing a process to validate incoming inventory files, ensuring that files were in the proper format before processing. This helped to reduce errors and improve accuracy, ultimately leading to more a efficient and stable application.
Technical Skills:
COBOL, JCL, DB2, CICS, TSO/ISPF, Datacom,Teradata, Endevor, Control M
AVP CONSULTANT APPS PROGRAMMER
Bank of America 4/08 – 10/12
Successfully delivered changes to the posting returns process. I worked collaboratively with interfacing applications to ensure proper design and functionality.
I was also responsible for designing and developing changes to EDI in the ACH/PEP+ system. My expertise in this area allowed me to identify opportunities for improvement and develop effective solutions.
During my tenure, I performed analysis and design for various projects related to posting returns, VRU, NACHA build, and EDI. My contributions to these projects were instrumental in ensuring their successful completion.
Developed conversion tasks for Pariter Solutions project for VRU and assisted in various conversion-related activities.
Technical Skills:
COBOL II, JCL, DB2, SQL, SPUFI, VSAM, FTP, NDM, Easytrieve, FileAid, File Manager, CA7, TSO/ISPF, DMAIC, Changeman.
Education
American University, Washington, D.C.
Onondaga Community College, Syracuse, N.Y
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