Call Center Sales Floor

Crystal Lambert

**** ****** **** ********, ** ***07

cell: 806-***-**** **************@*****.***

EXPERIENCE

Sephora at Kohl's August 2024-current

Beauty sales advisor

•Provide clients with personalized color and shade matching services based on individuals skins tones and desires.

•Provide any make-up tips and application instruction to clients in a hands on enviroment.

•Asisst clients with skincare education and assesments based on skin needs and individual needs.

•Friendly checkout, store upkeep, occasional merchandising and inventory counts.

The Home Depot August 2020 - July 2024

Cashier, MET team Merchandiser, Sales floor associate

Cashier, front-end associate

•Effectively handling cash, proficiently using POS systems, efficiently processing checks, and confidently upselling and processing credit card applications.

MET team associate (Merchandise Execution Team for THD)

•Set up and take down store displays for seasonal promotions and sales events.

•Adhering to planograms and executing tasks according to strict time guidelines.

• Working together as a strong team to complete large projects.

•

Sales Floor Associate

•Assist customers with any questions regarding electrical and DIY projects.

•Keeping the department clean, neat, organized, and shelf stock availability up to company standards.

•Maintaining accurate inventory counts and clearance of products.

•Occasionally operating lift equipment to stock and store inventory in overheads.

Bnails Amarillo, TX February 2020 - August 2020

General Housekeeping

•Sanitizing and cleaning salon/customer areas.

•Restocking salon supplies and keeping laundry laundered.

•General upkeep of salon and nail technician areas.

Burlington January 2017 - February 2020

Sales Floor Associate

•Cleaning and upkeep of sales floor racks, product shelves, and customer areas

•Fitting room duties including counting in and out items, keeping rooms clean and clear, and working returns back onto the floor

•Back-up cashiering when needed, cash handling, processing credit applications, returns, and exchanges

Kelly Services - Blue Cross Blue Shield Customer Service call center

March 2016 - October 2016

Customer Service Representative/Benefits Processor

•Handle incoming calls about Insurance for multi-state Medicare and Medicaid recipients

•acquire Prior Authorizations and approvals for various medical and insurance purposes

•Verifying eligibility status, and benefits terms per policy as well as interacting with pharmaceutical providers to fulfill insurance requests

•Extensive record-keeping, and detail-oriented tasking in day-to-day functions

Skills

•Cashiering and POS systems

•Call center/live telephone assistance

•knowledgeable of medical terms pertinent to Insurance and medical filing

•PC systems/typing record keeping, Quick learning, and very adaptable

•Works cohesively as a team player as well as independently

•Enthusiastic and experienced Customer service professional

• Restaurant experience includes; Fast food POS, cook/fry- prep work

•Serving tables, multitasking in fast-paced environments as well as opening and closing front and back of house operations

•Great and effective ability to communicate and deescalate when necessary

Education

Tascosa High school 2005 - 2008 Amarillo, TX

GED - Amarillo College 2009

Contact this candidate